165: Are You Ready for the Holidays?

Crack the Customer Code

Adam and Jeannie discuss ways many companies fail to get ready for the holidays, and how you can start preventing customer service disasters today.

How much time do you have to get ready for the holidays?

Think about that for a moment... Count the days, then cut that number in half! You and your staff have parties, shopping, kids off from school, and many other things standing in your way. And the holiday season is famous for exposing hidden pitfalls and inadequacies in the customer experience.

If you have not thought about the holiday season, this is your wakeup call!

Things you can't control like bad weather, server overloads, and supply shortages can cause huge problems. Now's the time to prepare for the things you can control, including how you respond and react to those things you can't.

There's no way to be sure what the holiday season will mean for your business, but we have some tips to help you prepare for the unexpected. Listen in!

Related Content

• Customers That Stick® post, Infographic: What Customers Experience Holiday Shopping
• 360Connext® post, ‘Tis the Season to Find Pain Points in Your Customer Journey
• Episode 085: Proactive Customer Service and Worst-Case Preparation

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Take care of yourself and take care of your customers.

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