Cranky Talk: Mailbag Episode! Cranky Talk podcast

22:08

We're back! DOT recently announced some new rules for airlines intended to benefit consumers. What are these rules? When are these rules? What do they mean for you? All that and more, on this episode of Cranky Talk! Source links: Rules regarding refunds Rules regarding junk fees New regulations announcement Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.…

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The Cranky Flier Interview #34: Southwest SVP Network Planning and Network Operations Control Adam Decaire 27:34

1 year ago27:34

27:34

Southwest has done something unique, bringing its Network Planning group -- the people who decide when and where to fly -- under the Chief Operating Officer instead of the Chief Commercial Officer. I spoke with Adam Decaire to learn more about the decision and see how it's going.

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The Cranky Flier Interview #33 - Porter EVP and Chief Commercial Officer Kevin Jackson 26:31

1 year ago26:31

26:31

Kevin and I sit down to on an airplane to talk about Porter's big expansion plans

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Cranky Talk:Alaska Airlines Flight 1282 and the Boeing 737-9 Max 15:24

1 year ago15:24

15:24

We're dusting off the podcast to talk about Boeing, the Max, and what we know about flight 1282. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

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Cranky Talk: NDC Woes 19:11

2 years ago19:11

19:11

We're back! Join us for an episode all about how NDC might not quite be as ready for prime time as American wants it to be and its impact on the travel agency world. We're joined by special guests from the Cranky Concierge team, sharing their real-world stories about how difficult this has been. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.…

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The Cranky Flier Interview #32 - United SVP Global Network Planning and Alliances Patrick Quayle 30:51

2 years ago30:51

30:51

Following up three years after our June 2020 discussion, Patrick and I run through the different regions and talk about what United is seeing in terms of success in the network planning world.

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Cranky Talk: A Conversation With Wallace Beall on Airline Pricing and Overbooked Flights 36:06

2 years ago36:06

36:06

In a special return episode, Brett and Dave had a chat with Wallace Beall who worked in revenue management at several airlines including American, and was in charge of yield management when Brett worked at America West. Listen in for a behind-the-scenes talk about how overbooking is decided and how much the industry has changed in the last couple of decades.…

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The Cranky Flier Interview #31 - Air Canada EVP Marketing and Digital Mark Nasr 25:38

2 years ago25:38

25:38

Mark and I spoke about Air Canada's plans for rolling out its implementation of NDC for travel agency bookings. The airline is taking a more thoughtful approach, and Mark has plenty to say about how other airlines are handling this move. Listen in to hear more about how Air Canada wants to roll this out.…

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The Cranky Flier Interview #30 - Norse Atlantic President Charles Duncan 28:57

2 years ago28:57

28:57

Join me as I talk with the new president of Norse Atlantic about the airline's plans.

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Cranky Talk: CNA Wrap Up and a Special Announcement 35:51

2 years ago35:51

35:51

Brett does a recap of the CNAs with Courtney Miller from Visual Approach! Stay tuned til the end for a special announcement on the future of the podcast from Brett and Dave!

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Cranky Talk: Southwest Goes to Washington 19:28

2 years ago19:28

19:28

Southwest was called to the principal's office in DC to answer for the meltdown over the holidays. We break down some testimony and what could happen if a passenger's bill of rights were ever to pass. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.…

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Cranky Talk:Wifi on airplanes! How did we get here? Is it getting better? 17:55

2 years ago17:55

17:55

With Delta announcing free wifi, the differences between airlines continue to grow. Join us for a brief history of wifi on airplanes and what the future might hold. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

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Cranky Talk:The 2023 Cranky Network Awards Categories! 20:06

2 years ago20:06

20:06

It's time for the annual Cranky Talk exclusive peak behind the curtain at what you can expect when you tune in to the 2023 Cranky Network Awards on February 23! Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

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Cranky Talk: The 2022 Southwest Holiday Meltdown 23:06

2 years ago23:06

23:06

We return from our break a little early to pod about the Southwest meltdown over the holidays. Thank you to our sponsor, Medjet ! The membership service that protects you if you get sick or injured while traveling.

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Cranky Talk: Why is Seat Pitch a Terrible Metric for Legroom? 12:06

2 years ago12:06