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Content provided by Adam Jaffrey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam Jaffrey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Why an obsession with quality really matters | Gelato Messina, Founder, Nick Palumbo
Manage episode 233256506 series 2343587
Content provided by Adam Jaffrey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam Jaffrey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Nick Palumbo is the Founder of Gelato Messina, one of the most-loved gelato brands in Australia (if not, the world!). Known for their creative specials, Gelato Messina is obsessive about the quality of their product, to the point where they even bought a dairy farm! In this episode, Nick shares how Gelato Messina’s attention to detail results in delivering an exceptional experience to customers, even when they’re stuck waiting in a queue.
Resources mentioned:
- Michael Momsen (LinkedIn)
- Adam Jaffrey (LinkedIn)
Key takeaways (starts at 32:49):
- Quality and craftsmanship really matter.
- Control all the inputs to your experience.
- Specials can be used to add excitement to a product range.
- Think about the physical experience people have with your service.
- Look for moments of frustration and how you can turn them into positive experiences.
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.
59 episodes
Share
Manage episode 233256506 series 2343587
Content provided by Adam Jaffrey. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adam Jaffrey or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Nick Palumbo is the Founder of Gelato Messina, one of the most-loved gelato brands in Australia (if not, the world!). Known for their creative specials, Gelato Messina is obsessive about the quality of their product, to the point where they even bought a dairy farm! In this episode, Nick shares how Gelato Messina’s attention to detail results in delivering an exceptional experience to customers, even when they’re stuck waiting in a queue.
Resources mentioned:
- Michael Momsen (LinkedIn)
- Adam Jaffrey (LinkedIn)
Key takeaways (starts at 32:49):
- Quality and craftsmanship really matter.
- Control all the inputs to your experience.
- Specials can be used to add excitement to a product range.
- Think about the physical experience people have with your service.
- Look for moments of frustration and how you can turn them into positive experiences.
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.
59 episodes
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Similar to Customer Experience Leaders
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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Wholesaling Inc with Brent Daniels
Find distressed properties for pennies on the dollar and turn them for huge profits!
Let’s face it, Real estate education has lost the script. Everybody “claims” to have the secret sauce. They get you to sign up, get you to bite on a “magic” formula, but there’s no real tools to get there. There’s so much talk, no practical steps. It’s not instructional, it’s hype. The ideas aren’t focused on your success, it’s focused on theirs. Well, it doesn’t have to be that way. If you’ve been searching for a way to escape the rat race and achieve true financial freedom wholesaling real ...
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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