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130: Employee Experience Is Rocket Fuel for Customer Experience
Manage episode 358314598 series 1257748
In this episode, I talk about how great employee experience is the catalyst for great customer experience.
- Focus on your leadership behaviors and the traits you model
- Ensure robust communication, including preshift huddles
- Take the time to get to know your team beyond the daily work
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
102 episodes
Manage episode 358314598 series 1257748
In this episode, I talk about how great employee experience is the catalyst for great customer experience.
- Focus on your leadership behaviors and the traits you model
- Ensure robust communication, including preshift huddles
- Take the time to get to know your team beyond the daily work
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/c/RecipeforserviceNet
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://vm.tiktok.com/owrTbL/
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
102 episodes
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