The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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Address Silos and Transform Customer Experience
Manage episode 345854515 series 2883074
Content provided by Dom Nicastro. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dom Nicastro or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The concept of transformation has been center stage for businesses around the world for some time now, but taking a moment to reflect on what transformation actually means could radically change organizations seeking new life in turbulent times.
The specter of a looming recession makes the notion of transformation even more enticing — and terrifying — to many business leaders now — especially customer experience leaders. But how do they go about analyzing where silos are blocking transformation, harming customer experience and leaving organizations in a perpetually “frozen” state?
Hank Brigman, senior vice president practice lead for Service Journey Strategies, helps shine some light on the most challenging aspects of customer experience transformation and discusses the inevitable and painful consequences of non-action.
65 episodes
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Manage episode 345854515 series 2883074
Content provided by Dom Nicastro. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dom Nicastro or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The concept of transformation has been center stage for businesses around the world for some time now, but taking a moment to reflect on what transformation actually means could radically change organizations seeking new life in turbulent times.
The specter of a looming recession makes the notion of transformation even more enticing — and terrifying — to many business leaders now — especially customer experience leaders. But how do they go about analyzing where silos are blocking transformation, harming customer experience and leaving organizations in a perpetually “frozen” state?
Hank Brigman, senior vice president practice lead for Service Journey Strategies, helps shine some light on the most challenging aspects of customer experience transformation and discusses the inevitable and painful consequences of non-action.
65 episodes
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Similar to CX Decoded By CMSWire
The traditional enterprise go-to-market motion is undergoing a transformational shift. B2B buyers are more sophisticated than ever, and operational efficiency is a key focus for every organization. One key function possesses a unique opportunity to shape the future of revenue generation: enablement. On this podcast, we’re bringing you the secrets, strategies, and tactics that successful enablement leaders are using to drive meaningful impact. The Enablement Edge is the go-to resource for sal ...
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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