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Inside the CX Toolbox
Manage episode 364710419 series 2883074
In the dynamic field of customer experience (CX), professionals need to develop and hone particular skills to navigate its challenges successfully.
Cary Cusumano, an expert in CX management, has mastered this domain. Emphasizing the importance of traits like curiosity and persistence, Cusumano understands the need for continual growth and innovation in this industry. In this podcast, Cary explores these pivotal elements, setting the groundwork for achieving excellence in customer experience management.
64 episodes
Manage episode 364710419 series 2883074
In the dynamic field of customer experience (CX), professionals need to develop and hone particular skills to navigate its challenges successfully.
Cary Cusumano, an expert in CX management, has mastered this domain. Emphasizing the importance of traits like curiosity and persistence, Cusumano understands the need for continual growth and innovation in this industry. In this podcast, Cary explores these pivotal elements, setting the groundwork for achieving excellence in customer experience management.
64 episodes
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