))
How can generative AI revolutionize contact center workflows and improve customer service?
Manage episode 364031491 series 3379603
Content provided by Dennis Wakabayashi. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Wakabayashi or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Join me as I speak with Kevin Terrell, the Co-Founder and CEO of Birch.AI, a company that specializes in automating complex contact center workflows in real-time.
Kevin shares how Birch.AI marries AI technology with software and process understanding, making them great at what they do. We delve into how business leaders should be thinking in terms of the application of generative AI to the contact center. It's fascinating that Birch.AI was generative AI before generative AI was even a buzzword.
Listen in to learn more about how Birch.AI is reducing average handle time by up to 35% in healthcare, finance, and insurance contact centers.
91 episodes
Share
