The daily drama of money and work from the BBC.
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Balancing Bots & Humans at Bank of America
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Manage episode 174606854 series 1322561
Content provided by CX Show: Conversations on Customer Experience. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX Show: Conversations on Customer Experience or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
SaleMove CEO Dan Michaeli chats with Teron Douglas, Head of Platforms at Bank of America, about the unique challenges faced by Financial Services companies in delivering a top-notch customer experience. We also discuss how bots can be leveraged to move customers towards a real human interaction. To learn more about SaleMove, visit bit.ly/2mjjX7H
…
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22 episodes
MP3•Episode home
Manage episode 174606854 series 1322561
Content provided by CX Show: Conversations on Customer Experience. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CX Show: Conversations on Customer Experience or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
SaleMove CEO Dan Michaeli chats with Teron Douglas, Head of Platforms at Bank of America, about the unique challenges faced by Financial Services companies in delivering a top-notch customer experience. We also discuss how bots can be leveraged to move customers towards a real human interaction. To learn more about SaleMove, visit bit.ly/2mjjX7H
…
continue reading
22 episodes
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