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202: Innovative Strategies for Transforming Patient Experience with Tend Dental

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Manage episode 427013354 series 1569094
Content provided by Emmet Scott, Emmet Scott - CEO, and Growth Leader. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Emmet Scott, Emmet Scott - CEO, and Growth Leader or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Andy Grover, Co-Founder & Chief Development Officer at Tend Dental. This episode dives into Tend's unique patient experience approach, their rapid growth since launching in 2019, and innovative strategies in urban markets. Andy shares insights on navigating the challenges of expanding a dental group during the pandemic and Tend's vision for future growth. He highlights innovative practices such as personalized patient care, leveraging technology to enhance the patient journey, and designing welcoming, patient-centric clinic environments. These strategies have significantly increased their Net Promoter Score (NPS), boosted patient retention, and transformed the overall patient experience. Tune in for an inspiring conversation on revolutionizing patient care and setting new standards in the dental industry.

📧 Connect with Andy Grover:

LinkedIn: https://www.linkedin.com/in/andy-grover-a4935a4/

Email: andy@andygrover.com

  continue reading

101 episodes

Artwork
iconShare
 
Manage episode 427013354 series 1569094
Content provided by Emmet Scott, Emmet Scott - CEO, and Growth Leader. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Emmet Scott, Emmet Scott - CEO, and Growth Leader or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Jake Puhl, CEO of The Dentist Entrepreneur Organization, hosts Andy Grover, Co-Founder & Chief Development Officer at Tend Dental. This episode dives into Tend's unique patient experience approach, their rapid growth since launching in 2019, and innovative strategies in urban markets. Andy shares insights on navigating the challenges of expanding a dental group during the pandemic and Tend's vision for future growth. He highlights innovative practices such as personalized patient care, leveraging technology to enhance the patient journey, and designing welcoming, patient-centric clinic environments. These strategies have significantly increased their Net Promoter Score (NPS), boosted patient retention, and transformed the overall patient experience. Tune in for an inspiring conversation on revolutionizing patient care and setting new standards in the dental industry.

📧 Connect with Andy Grover:

LinkedIn: https://www.linkedin.com/in/andy-grover-a4935a4/

Email: andy@andygrover.com

  continue reading

101 episodes

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