Episode 36 - Troubleshooting Your Business Round 1 - Andrew Houston
Manage episode 398346983 series 3465975
This is the 3rd episode in the first round of Troubleshooting Your Business with Kevin, Grant Menard, and Barry Theal. It features Andrew Houston of Houston's Shine.
*this episode did have some audio challenges with Grant's microphone, so we apologize for that in advance.
We have a new feature from our recording software that automates the show summary and chapter listing. We've included tha below.
Summary
The conversation begins with small talk and introductions. The hosts review the business numbers, including revenue, expenses, and profit margins. Andrew shares his business background and growth journey. The discussion then focuses on the breakdown of revenue between mobile and shop services. Andrew expresses his goals and vision for the business. The hosts analyze the effectiveness of advertising and marketing efforts. They also discuss the average order value and profit margins. Finally, they suggest analyzing the product and service breakdown for further insights. In this part of the conversation, the reality of mobile detailing is discussed, highlighting the challenges and limited profitability of mobile jobs. The importance of sales and upselling is emphasized, with suggestions for maximizing opportunities with customers. The need to build a strong foundation and simplify the business is addressed, along with the importance of work-life balance and finding inner peace and happiness. In this conversation, Kevin, Barry, and Grant provide guidance and advice to Andrew on various aspects of his detailing business. They discuss the importance of understanding the numbers and analyzing costs and pricing. They emphasize the need for a business plan and the importance of customer service. They also encourage Andrew to delegate tasks and focus on his strengths. The conversation concludes with a reminder to appreciate the journey and celebrate success.
Chapters
00:00 Introduction and Small Talk
03:32 Review of Business Numbers
08:07 Business Background and Growth
12:01 Mobile vs. Shop Revenue
17:52 Goals and Vision for the Business
23:36 Advertising and Marketing
25:07 Analysis of Margins and Advertising ROI
28:53 Average Order Value and Profit Margins
29:23 Analyzing Product and Service Breakdown
29:55 The Reality of Mobile Detailing
31:09 Opportunity in Mobile Detailing
33:13 Maximizing Mobile Jobs
35:32 The Importance of Sales
36:05 Challenges in Hiring and Upselling
39:05 The Role of Sales in the Business
44:16 Building a Strong Foundation
48:59 Balancing Work and Family Life
53:15 Simplifying the Business
59:40 Reevaluating Growth and Vision
01:02:22 Prioritizing Work-Life Balance
01:08:06 Finding Inner Peace and Happiness
01:10:02 Reflection on the Journey
01:11:51 Congratulating Andrew's Success
01:12:20 Understanding the Numbers
01:13:19 Simplifying Financial Decision-Making
01:15:05 Analyzing Costs and Pricing
01:17:12 Analyzing Overhead Costs
01:19:02 Importance of a Business Plan
01:21:09 Taking Action and Implementing Changes
01:25:23 The Importance of Customer Service
01:27:21 Reevaluating Goals and Priorities
01:29:20 Referral-Based Business Strategy
01:31:00 Identifying Tasks and Delegating
01:35:26 Appreciating the Journey and Celebrating Success
01:36:25 Final Action Items and Closing Thoughts
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