45. Reggie Murphy of Zendesk (part 2)

Dollars to Donuts

This episode of Dollars to Donuts features part 2 of my two-part conversation with Reggie Murphy of Zendesk. We talk about psychological safety at work, Reggie’s career journey, and online career resources for UX researchers.

That helps the team be better researchers when they feel like they have a space where, man, I don’t have to be perfect every time. I’m going to definitely strive really hard to do great work and try to be successful. But I have a leader who’s going to have my back if something goes wrong. It works. I want every people leader who’s listening to this to understand that. That you’re not going to get it right every time. But if you set the environment and the intention of being a leader who understands that people will make mistakes, but it’s not that you made the mistake. It’s, okay, how do you learn from it and not do it again? And how that we can set up parameters within the team to address that particular mistake if it was something like a research protocol or something. – Reggie Murphy

Show Links

• Episode transcript
• Steve’s corporate speaking engagements
• Steve on the Rock and Roll Research podcast
• Interviewing Users, second edition
• Reggie on Dollars to Donuts (part 1)
• Reggie on LinkedIn
• Zendesk
• The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth by Amy C. Edmondson
• Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity by Kim Scott
• Digital Body Language: How to Build Trust and Connection, No Matter the Distance
• Magid
• I Wish I Knew podcast
• Laura Cochran on LinkedIn
• UXR resources

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