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5 Secrets Successful Stores Use to Prevent Chargebacks — Harish Manepalli, Tariq Ahmed | Why Card-not-present Fraud is a Big Problem for Merchants, How Fraudsters use Bots & Fake Identities, How to Balance Fraud Prevention with Customer Experience (#315)

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Manage episode 424274360 series 2921256

In this podcast episode, we discuss why ecommerce fraud prevention solutions reduce chargebacks and how they improve the shopper experience.
Our featured guests on the show are Harish Manepalli, Chief Technology Officer and Tariq Ahmed is Managing Director for Canada at zumigo.com.
Topics discussed in this episode:

  • Why card-not-present fraud is a big problem for online merchants.
  • How fraudsters use advanced methods like bots and fake identities.
  • Why merchants must balance fraud prevention with good customer experience.
  • How Zumigo's solution gives a trust score by checking multiple data points in real time.
  • Which data sources Zumigo uses for verification, like phone number intelligence.
  • How Zumigo prevented a costly fraudulent order in a case study.
  • How Zumigo stops payment processors from flagging good transactions.
  • Why Zumigo's passwordless login improves security and reduces cart abandonment.
  • How Zumigo uses AI/ML models and deterministic verification for risk decisions.

Links & Resources
Website: https://zumigo.com/deriskify-for-ecommerce/
Video: http://info.zumigo.com/deriskify2024
Shopify App Store: https://apps.shopify.com/deriskify
LinkedIn: https://www.linkedin.com/in/harishmanepalli/
Get access to more free resources by visiting the podcast episode page at
t.ly/16H8V
Subscribe & Listen Everywhere:
Listen On: ​ecommercecoffeebreak.com | Apple Podcasts | Spotify | YouTube | Podurama
How did you like this episode? Send us a Text Message.

Get Your "Founder's Sidekick" today

With “Founder’s Sidekick,” you’ll receive personalized advice and feedback to transition from 9-5 jobs or transform traditional businesses into flexible online ventures.
Get “asynchronous” private coaching to address burning business questions when starting and growing an online business. Visit https://ecommercecoffeebreak.com/start to learn more.
Sign up for our free newsletter and become a smarter Shopify merchant.
We scour and curate content from 50+ news sources, saving you hours of research and helping you stay on top of your ecommerce game with the latest news, insights, and trends.
Ideal for online sellers, merchants, marketers, and DTC brands on Shopify who want to stay informed but are short on time. Join free.

Every Thursday in your inbox. 100% free. Sign up at https://newsletter.ecommercecoffeebreak.com

  continue reading

351 episodes

Artwork
iconShare
 
Manage episode 424274360 series 2921256

In this podcast episode, we discuss why ecommerce fraud prevention solutions reduce chargebacks and how they improve the shopper experience.
Our featured guests on the show are Harish Manepalli, Chief Technology Officer and Tariq Ahmed is Managing Director for Canada at zumigo.com.
Topics discussed in this episode:

  • Why card-not-present fraud is a big problem for online merchants.
  • How fraudsters use advanced methods like bots and fake identities.
  • Why merchants must balance fraud prevention with good customer experience.
  • How Zumigo's solution gives a trust score by checking multiple data points in real time.
  • Which data sources Zumigo uses for verification, like phone number intelligence.
  • How Zumigo prevented a costly fraudulent order in a case study.
  • How Zumigo stops payment processors from flagging good transactions.
  • Why Zumigo's passwordless login improves security and reduces cart abandonment.
  • How Zumigo uses AI/ML models and deterministic verification for risk decisions.

Links & Resources
Website: https://zumigo.com/deriskify-for-ecommerce/
Video: http://info.zumigo.com/deriskify2024
Shopify App Store: https://apps.shopify.com/deriskify
LinkedIn: https://www.linkedin.com/in/harishmanepalli/
Get access to more free resources by visiting the podcast episode page at
t.ly/16H8V
Subscribe & Listen Everywhere:
Listen On: ​ecommercecoffeebreak.com | Apple Podcasts | Spotify | YouTube | Podurama
How did you like this episode? Send us a Text Message.

Get Your "Founder's Sidekick" today

With “Founder’s Sidekick,” you’ll receive personalized advice and feedback to transition from 9-5 jobs or transform traditional businesses into flexible online ventures.
Get “asynchronous” private coaching to address burning business questions when starting and growing an online business. Visit https://ecommercecoffeebreak.com/start to learn more.
Sign up for our free newsletter and become a smarter Shopify merchant.
We scour and curate content from 50+ news sources, saving you hours of research and helping you stay on top of your ecommerce game with the latest news, insights, and trends.
Ideal for online sellers, merchants, marketers, and DTC brands on Shopify who want to stay informed but are short on time. Join free.

Every Thursday in your inbox. 100% free. Sign up at https://newsletter.ecommercecoffeebreak.com

  continue reading

351 episodes

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