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My Review of Cellphone Carriers (AUDIO UPDATED 10/5/21)
Manage episode 303259983 series 2841239
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UPDATE 10/5/2021: Visible by Verizon really messed up and took my phone offline for 19 hours with no explanation as to what happened or why. They really could not have cared about me as a customer. I have decided to go back to T-Mobile as a post-pay customer, and have removed my glowing review of Visible Wireless in this episode. I DO NOT recommend them to anyone for reliable service at any bargain price.
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The cellphone number that I have has been online and in my possession since 2005. In 2005 I was a junior in high school and had just gotten a Samsung flip phone on my father's wife's Verizon plan. Verizon's service has been amazing in Idaho for decades, and frequently is the only (if any at all) service that you can get in the central mountains.
In 2012 I started working for Verizon Wireless as a tier II tech support agent, tasked with helping customers troubleshoot and fix device issues, and service problems. While I worked at Verizon I learned about their billing structure and how a phone plan was $60/month plus there was a $20 (basic phone) or $30 (smartphone) access fee that essentially allowed the customer's device to access the features of their account. I was upset with learning this, and I terminated service for $135 and took my phone to Cricket Wireless for 9 months, before joining T-Mobile in 2013.
So much has changed with technology in nearly a decade, so much has improved, but in many ways so much hasn't. I was tired of paying $75 a month for unlimited service when I hardly ever used that service. I switched from a post-pay T-Mobile account to a prepay T-Mobile account in 2017 which lowered my cost in half while I still got all the features you expect with a wireless phone provider. When the 5G was rolled out in Boise in December 2020, I got a new iPhone 12 but the 5G was useless and I had to disable that radio on my phone to opt for 4G LTE service instead.
I was finally tired of the boilerplate "we'd love to help" responses to my frustr
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