))
97. Making AMAZING Service Your Firm's Norm w/ Shep Hyken
Manage episode 332251900 series 2889302
Content provided by John Strohmeyer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by John Strohmeyer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Does customer service ever feel extraneous to you? Does it seem like too much effort and too lofty a goal for your busy work week? How can you achieve amazing service and why should you bother? Our guest this week is Shep Hyken, Chief Amazement Officer of Shepard Presentations, and an award winning author, speaker, and consultant on customer service. Shep and I have a really fun back-to-basics conversation about customer service in the legal field. Shep has consulted for firms huge and small, and has so much great insight on how you can achieve a high level of service in your own business. More importantly, we discuss WHY you should focus on service delivery, namely that your service is being compared to great brands in peoples' everyday lives, not just other law firms. You need to rise to a higher level of service than you may realize, and making your service delivery AMAZING might be easier than you think. Shep and I are largely aligned in our approach to client service, but we differ enough to make this a fun chat.
Find Shep at https://hyken.com and on Twitter at http://twitter.com/Hyken and LinkedIn at http://www.linkedin.com/in/shephyken
-----
Get our FREE client service whitepaper!
Join the Five Star Counsellors FB Group: https://www.facebook.com/groups/1575616019297055
Here's a link for you to get 20% off your first year of using TextExpander! - https://fivestarcounsel.com/textexpander
133 episodes
Share
