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Get Your Call Center Out of the Basement!
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When? This feed was archived on April 15, 2019 02:08 (). Last successful fetch was on March 01, 2019 12:23 ()
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Manage episode 199082205 series 94254
Stop Thinking of Your Call Center as a Cost Center Today’s podcast guest, Blake Morgan, started as a conference organizer in the call center world, so it’s hardly surprising that her views on customer experience dig into the call center. But, as she stresses in our interview and in her new book, More…
The post Get Your Call Center Out of the Basement! appeared first on Frank Reactions.
112 episodes
Get Your Call Center Out of the Basement!
Frank Reactions - Customer Experience & Customer Service in the Digital Era
Archived series ("Inactive feed" status)
When? This feed was archived on April 15, 2019 02:08 (). Last successful fetch was on March 01, 2019 12:23 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 199082205 series 94254
Stop Thinking of Your Call Center as a Cost Center Today’s podcast guest, Blake Morgan, started as a conference organizer in the call center world, so it’s hardly surprising that her views on customer experience dig into the call center. But, as she stresses in our interview and in her new book, More…
The post Get Your Call Center Out of the Basement! appeared first on Frank Reactions.
112 episodes
All episodes
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