How Better Communication Drives Business Growth

GET TO THE CONTEST

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In this all new episode of Get to the Contest Small Business Podcast, we have Melanie Raimundo. She is a relationship coach and generously gives us a bit of her knowledge on how to build better relationships and, therefore, better business.
1. Knowing yourself
Understanding yourself is critical to relationships. Know your triggers & know what makes you tick. Understanding yourself and how you like to communicate will give clarity that will allow help you to better build your relationships with others. If you don’t understand yourself, then how can others be expected to.
2. Relationships and culture is important in Business.
Dysfunctional relationships and poor culture in business will have a cost. Poor team relationships can lead to sub-par performance, team turnover, retraining costs and missed sales opportunities. When relationships are good, the impact will be felt not only in the progress of the business but most importantly, it will be felt by your customers. Customers can sense when a culture isn’t quite right and will be less inclined to deal with you. I highly recommend the book Delivering Happiness: A Path to Profits, Passion and Purpose by Tony Hsieh which takes a deep dive into why this is so important.
3. Write down your version of success and the KPIs of your success
Answer this question: What is your version of success? This doesn’t always mean money or financial growth—success varies for different people. Success could mean being able to go home for dinner every night or being able to walk your kids to school every day. Once you are aware of your definition of success, make sure to document it so that you can work out a plan to make sure it’s successful. Getting clear on what success looks like & documenting this is the key. You can then measure your success and adjust you’re your business accordingly.
4. It all comes down to leadership
As a leader, you will have a team looking for you to set standards. If you can help your team to achieve their version of success, then it is likely that your business will reap the benefits that come from having motivated, appreciated team members. When Melanie referred to Joe Biden’s message to his team when he became Vice President & the importance of family – he was showing leadership that gave his team permission to be able to commit to their respective families.
To get in touch with Melanie, visit her website www.melanieraimundo.com
Feel free to email me at [e-mail] for more on this topic.