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A Slice of Superior Customer Service With Deric Rosenbaum

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Manage episode 382787922 series 2930439
Content provided by Ovation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ovation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

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Get ready to uncover the mysteries behind the success of Groucho's Deli, an iconic restaurant that's stood the test of time for 80 years. Deric Rosenbaum, the president of this thriving chain, joins us on the show to share his insights on a two-fold approach to innovation and the significance of open platforms.
On this episode, you'll learn from Deric about:

  • Customer engagement
  • Using feedback to redirect
  • Compatible traditional and progressive guest experience tactics
  • More!

Thanks, Deric!

  continue reading

Chapters

1. Innovation and Guest Experience in Restaurants (00:00:01)

2. Customer Engagement in Hospitality (00:10:18)

3. Appreciation and Sponsorship by Ovation (00:17:43)

302 episodes

Artwork
iconShare
 
Manage episode 382787922 series 2930439
Content provided by Ovation. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ovation or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Send us a Text Message.

Get ready to uncover the mysteries behind the success of Groucho's Deli, an iconic restaurant that's stood the test of time for 80 years. Deric Rosenbaum, the president of this thriving chain, joins us on the show to share his insights on a two-fold approach to innovation and the significance of open platforms.
On this episode, you'll learn from Deric about:

  • Customer engagement
  • Using feedback to redirect
  • Compatible traditional and progressive guest experience tactics
  • More!

Thanks, Deric!

  continue reading

Chapters

1. Innovation and Guest Experience in Restaurants (00:00:01)

2. Customer Engagement in Hospitality (00:10:18)

3. Appreciation and Sponsorship by Ovation (00:17:43)

302 episodes

All episodes

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