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A Slice of Superior Customer Service With Deric Rosenbaum
Manage episode 382787922 series 2930439
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Get ready to uncover the mysteries behind the success of Groucho's Deli, an iconic restaurant that's stood the test of time for 80 years. Deric Rosenbaum, the president of this thriving chain, joins us on the show to share his insights on a two-fold approach to innovation and the significance of open platforms.
On this episode, you'll learn from Deric about:
- Customer engagement
- Using feedback to redirect
- Compatible traditional and progressive guest experience tactics
- More!
Thanks, Deric!
Chapters
1. Innovation and Guest Experience in Restaurants (00:00:01)
2. Customer Engagement in Hospitality (00:10:18)
3. Appreciation and Sponsorship by Ovation (00:17:43)
304 episodes
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