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From Star Power to Staying Power with Andy Hooper of Hart House
Manage episode 398196334 series 2930439
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This episode has a lot of... hart.
Discover the art of building a brand that shines on its own, even when it's linked to the dazzle of a celebrity like Kevin Hart. Join us as Andy Hooper, CEO of Hart House, opens up about the delicate dance of leveraging star attraction while ensuring that the brand's essence captivates and retains customers. When Kevin's name draws them in, it's the quality and consistency of Hart House that keeps them coming back.
Drawing inspiration from Will Guidara's "Unreasonable Hospitality," Zack and Andy combination of operational expertise and the personal touch that defines exceptional customer service.
Chapters
1. Managing a Celebrity Brand (00:00:00)
2. Training and Culture in Hospitality (00:12:39)
304 episodes
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