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Grilling up Top-Tier Customer Service With Laura Rea Dickey
Manage episode 393584131 series 2930439
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Discover the secret sauce behind creating an unforgettable guest experience with Laura Ray Dickey, the CEO of Dickey's BBQ Pit. Dickey's BBQ is a legacy brand that began in 1941. In this episode, Laura pulls back the curtain on what it takes to serve up mouthwatering barbecue and lays bare the critical decisions that shape a beloved brand.
On this episode, you'll learn from Laura about:
- Innovative metrics of success
- Turning feedback into stepping stones
- The importance of trust
- More!
Thanks, Laura!
Chapters
1. Five-Star Guest Experience in Restaurants (00:00:01)
2. Restaurant Morning Call and Feedback (00:07:13)
304 episodes
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