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Revolutionizing the Guest Experience With Eric Knott
Manage episode 394290271 series 2930439
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Unlock the secrets behind the fast-food revolution with Eric Knott, COO of PDQ, as we discuss the art of enhancing the guest experience in the bustling restaurant industry. Learn how PDQ's dedication to quality goes beyond mouthwatering meals, delving into the heart of their team dynamics and community engagement. As we examine the ripple effects of business practices on both community and industry, you'll grasp how PDQ is setting a new standard for fostering lasting relationships and exceptional service.
In this episode, you'll learn from Eric about:
- Daring operational choices
- Pivotal role of feedback
- Impact of guest engagement
- More!
Thanks, Eric!
Chapters
1. Revolutionizing the Guest Experience With Eric Knott (00:00:00)
2. Guest Experience Strategies and Tactics (00:00:01)
3. Improving the Guest Experience (00:10:36)
312 episodes
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