How to Handle a Customer Data Breach w/ Bill Coletti


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By Dennis Brown. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management.

He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.

During our interview we discuss:

- Bill shares his origin story of creating and defending crisis in the political arena including his transition to working for corporate clients.

- Why it is critical for businesses to manage their reputations both online and offline.

- We talk about the risk of a data breach and how it could negatively impact your business.

- Bill shares some strategies on how to effectively manage a data breach crisis.

- The debate about apologizing vs not apologizing to customers if/when a data breach happens.

- He explains why companies need to think about RISK in terms of 3 different types.

- We talk about the different between strategic, preventable, external risks.

- How insurance can help in a customer data breach situation.

- What would a press release look like in the event of a customer data breach.

- What is the chain of command and team that will be key players in the event of a crisis like data breach.

- Bill shares the single biggest problem with businesses and entrepreneurs when it comes to crisis management.

- The importance of asking, "If it happened to me, what would I do?"

- He shares his favorite growth tools.

- Bills recommends one of his favorite books.

Bill's websites:

Connect w/ Bill on LinkedIn

Get a copy of Bill's book, Critical Moments: The New Mindset of Reputation Management


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