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Content provided by Dennis Brown. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Brown or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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How to Handle a Customer Data Breach w/ Bill Coletti
Manage episode 241240032 series 1993442
Content provided by Dennis Brown. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Brown or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management.
He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.
During our interview we discuss:
- Bill shares his origin story of creating and defending crisis in the political arena including his transition to working for corporate clients.
- Why it is critical for businesses to manage their reputations both online and offline.
- We talk about the risk of a data breach and how it could negatively impact your business.
- Bill shares some strategies on how to effectively manage a data breach crisis.
- The debate about apologizing vs not apologizing to customers if/when a data breach happens.
- He explains why companies need to think about RISK in terms of 3 different types.
- We talk about the different between strategic, preventable, external risks.
- How insurance can help in a customer data breach situation.
- What would a press release look like in the event of a customer data breach.
- What is the chain of command and team that will be key players in the event of a crisis like data breach.
- Bill shares the single biggest problem with businesses and entrepreneurs when it comes to crisis management.
- The importance of asking, "If it happened to me, what would I do?"
- He shares his favorite growth tools.
- Bills recommends one of his favorite books.
Bill's websites:
Get a copy of Bill's book, Critical Moments: The New Mindset of Reputation Management
—————————–
If you enjoyed this episode, please RATE / REVIEW and SUBSCRIBE to ensure you never miss an episode.
Connect with Dennis Brown
523 episodes
Share
Manage episode 241240032 series 1993442
Content provided by Dennis Brown. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Dennis Brown or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Bill is a reputation management, crisis communications and professional development expert, keynote speaker, Wall Street Journal Risk & Compliance panelist, and best-selling author of Critical Moments: The New Mindset of Reputation Management.
He has more than 25 years of global experience managing high-stakes crises, issues management, and media relations challenges for both Fortune 500 companies and winning global political campaigns.
During our interview we discuss:
- Bill shares his origin story of creating and defending crisis in the political arena including his transition to working for corporate clients.
- Why it is critical for businesses to manage their reputations both online and offline.
- We talk about the risk of a data breach and how it could negatively impact your business.
- Bill shares some strategies on how to effectively manage a data breach crisis.
- The debate about apologizing vs not apologizing to customers if/when a data breach happens.
- He explains why companies need to think about RISK in terms of 3 different types.
- We talk about the different between strategic, preventable, external risks.
- How insurance can help in a customer data breach situation.
- What would a press release look like in the event of a customer data breach.
- What is the chain of command and team that will be key players in the event of a crisis like data breach.
- Bill shares the single biggest problem with businesses and entrepreneurs when it comes to crisis management.
- The importance of asking, "If it happened to me, what would I do?"
- He shares his favorite growth tools.
- Bills recommends one of his favorite books.
Bill's websites:
Get a copy of Bill's book, Critical Moments: The New Mindset of Reputation Management
—————————–
If you enjoyed this episode, please RATE / REVIEW and SUBSCRIBE to ensure you never miss an episode.
Connect with Dennis Brown
523 episodes
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Similar to Growth Experts with Dennis Brown
Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
…
continue reading
Kipp Bodnar (HubSpot’s CMO) and Kieran Flanagan (Zapier’s CMO), lead you down the rabbit hole of marketing trends, growth tactics and innovation. On the way you’ll pick up undiscovered strategies to give you that slight edge for success. These are not your typical twitter thread regurgitated marketing tactics that everyone is doing. These are new methods, with unfiltered examination of successful fresh ideas.
…
continue reading
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…
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continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Hear the stories, learn the proven methods, and accelerate your growth and future through entrepreneurship. Welcome to The Foundr Podcast with Nathan Chan. About the show: For over a decade, The Foundr Podcast with Nathan Chan has been a leading entrepreneurship podcast for open-book conversations with, by, and for founders. Whether you're starting, building, or dreaming about your business, The Foundr Podcast is where you can access experienced founders who've been in your shoes to learn th ...
…
continue reading
A unicorn is a magical creature shrouded in mystery known for its ability to make the impossible possible. In modern times, the word “unicorn” has come to mean something intrinsically valuable and difficult to obtain, whether that be a business with a $1 billion dollar valuation, or the love of a special someone. On Zero to Unicorn, we’ll hear directly from the Kaeding family as they recount their history of founding and operating Norhart, a unicorn-level business in the construction industr ...
…
continue reading
How do I start an online business? How do I build a brand online? How do I get traffic and attention to my online business? The biggest question is, can I start a business online and replace my current JOB? Welcome to The Rock Your Brand podcast show where we answer ALL of these questions and a ton MORE! Scott Voelker, the host will share with you everything you need to know and help you to build a Future Proof Business that will allow you the ultimate Freedom. Scott shares tips and strategi ...
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