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The Evolution of Buzzsprout Support
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In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support.
From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the platform's future, to the present-day well-oiled machine of a dedicated team, this episode uncovers what happened behind the scenes.
As we discuss the early challenges, Kevin highlights the fine balance between nurturing a startup and the burgeoning demands of customer care. Through the years, Buzzsprout support has transformed into a Podcaster Success team, and Kevin and Priscilla talk about what that looks like and how to navigate those changes within a growing team.
Mentioned in this episode:
Happy to Help - Episode 5: The Right Tone for Remarkable Support
Buzzcast - Episode 46: The Day Podcasts Stopped
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
Follow us on Instagram @happytohelppod
To learn more about Buzzsprout visit Buzzsprout.com
Chapters
1. Evolution of Buzzsprout Support (00:00:00)
2. Developing a Hybrid Support Role (00:09:03)
3. Expanding Your Support Hours (00:17:32)
4. Support as Part of the Product (00:22:12)
5. Transitioning to Proactive Customer Success (00:32:52)
6. Customer Connection and Support Transformation (00:38:25)
7. Support in Real Life: Handling Stress and Anxiety (00:45:19)
9 episodes
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