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Tips and Strategies for Getting Out Of the Support Queue
Manage episode 435151188 series 3565799
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Balancing inbox coverage with important outbox tasks can be challenging, but it's the key to improving your customer experience!
In this episode, we give tips for the best ways to schedule support coverage while allowing margin for other projects and development. We highlight the significance of allowing for deep work, taking intentional breaks from the inbox, and setting clear expectations to foster a productive, yet flexible, support environment. These dynamic approaches will create a more efficient and enjoyable support experience for both your team and your customers!
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
To learn more about Buzzsprout visit Buzzsprout.com
Chapters
1. Best Ways to Schedule Support Coverage (00:00:00)
2. Who's Made Our Day Recently (00:00:25)
3. Happy to Help Fan Mail! (00:06:36)
4. Scheduling Inbox Coverage for a Small Team (00:09:04)
5. Benefits of Focused Outbox Time (00:11:31)
6. Parkinson's Law & Support (00:13:09)
7. The Importance of Getting Out of the Inbox (00:18:45)
8. Tips for Scheduling Time In & Out of the Inbox (00:26:34)
9. Respecting Deep Work and Outbox Time (00:37:13)
10. Support in Real Life: Proactive Support (00:41:38)
12 episodes
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