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GREATEST HITS: Why Is Consumer-First Design So Hard? (#360)

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Manage episode 444617584 series 2158648
Content provided by Jared Johnson and Shift Forward Health. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jared Johnson and Shift Forward Health or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #183, and it originally aired in October 2021.

Jared and Zain share some provocative thinking about why it has been so hard historically to create consumer-first healthcare services and experiences. They dive deep into the patriarchal origins of traditional medicine, how to create an internal culture of innovation, and how to gain consensus for new ideas.

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#360)

See omnystudio.com/listener for privacy information.

  continue reading

380 episodes

Artwork
iconShare
 
Manage episode 444617584 series 2158648
Content provided by Jared Johnson and Shift Forward Health. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jared Johnson and Shift Forward Health or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #183, and it originally aired in October 2021.

Jared and Zain share some provocative thinking about why it has been so hard historically to create consumer-first healthcare services and experiences. They dive deep into the patriarchal origins of traditional medicine, how to create an internal culture of innovation, and how to gain consensus for new ideas.

This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#360)

See omnystudio.com/listener for privacy information.

  continue reading

380 episodes

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