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Energy in 30 #13: Driving the utility industry toward equity
Manage episode 360997424 series 1943189
Content provided by ICF International Inc. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ICF International Inc or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Tune in to Energy in 30 hosted by Joan Collins and David Meisegeier. On our thirteenth episode, "Driving the utility industry toward equity," hear from Jeff Brown, energy efficiency and consumer programs manager at the Public Service Company of Oklahoma (PSO), and Karen Ehrhardt-Martinez, director of behavioral science and customer insights at ICF. Together, they discuss how energy utilities can effectively tackle the issue of customer equity in their energy efficiency programs.
Topics in today’s episode include:
- How today’s utilities benchmark their progress toward customer equity.
- Starting points for more effective engagement with utility customers.
- The role of behavioral economics in framing how we think about energy use.
- The importance of more customer-centric models of energy efficiency.
71 episodes
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Manage episode 360997424 series 1943189
Content provided by ICF International Inc. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by ICF International Inc or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Tune in to Energy in 30 hosted by Joan Collins and David Meisegeier. On our thirteenth episode, "Driving the utility industry toward equity," hear from Jeff Brown, energy efficiency and consumer programs manager at the Public Service Company of Oklahoma (PSO), and Karen Ehrhardt-Martinez, director of behavioral science and customer insights at ICF. Together, they discuss how energy utilities can effectively tackle the issue of customer equity in their energy efficiency programs.
Topics in today’s episode include:
- How today’s utilities benchmark their progress toward customer equity.
- Starting points for more effective engagement with utility customers.
- The role of behavioral economics in framing how we think about energy use.
- The importance of more customer-centric models of energy efficiency.
71 episodes
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The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
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