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#67. What Should You Charge When Clients Cancel at the Last Minute?
Manage episode 373033525 series 3384312
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If a client cancels at the last minute, or worse, doesn’t show up at all - it doesn’t feel so great, does it?
And even when you understand why they had to miss, you can still be left feeling frustration, disappointment - or, if it happens often, even resentment.
And I know that's not how you WANT to feel about your work, or your client.
So what do you do? Do you charge them for that time? If so, how much, and how do you collect it?
I know this is tricky for a lot of you, so I’m going to walk you through potential strategies and options to manage those late cancellations in a way that honors the client and yourself, and protects your relationship.
In this episode, you’ll hear about 4 steps towards crafting your response for any time a client cancels at the last minute, or worse, doesn't show up at all.
Check it out.
~Wendy
xoxo
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Wendy Pitts Reeves, LCSW
Host, Ideal Practice
Private Practice Coach and Mentor
www.WendyPittsReeves.com
Wendy@WendyPittsReeves.com
Chapters
1. Handle Late Cancels and No Shows (00:00:00)
2. Late Cancellation Policy and Fee Enforcement (00:08:13)
3. Enforcing Policies and Setting Boundaries (00:19:01)
4. Improve Your Private Practice With Free Tool (00:31:56)
116 episodes
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