It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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#9: How Network Reps Can Find the Signals from the Noise
Manage episode 176317239 series 1393299
Content provided by In The Know - A Customer Experience Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by In The Know - A Customer Experience Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
We have a special episode lined up for you today. Listen to our healthy roundtable discussion with Eli Rosen and Sam Crowell Richard. We’re discussing: - Why network managers are so valuable. - Why they’re bombarded with too much data. - How they affect customer experience. - How network managers can filter through the loud noise to find the right signals. As always grab a pen, grab some paper, and please enjoy this special In The Know round-table discussion with Eli Rosen and Sam Crowell Richard. Eli Rosen: https://twitter.com/erosen Sam Crowell Richard: https://twitter.com/SamCRichard Todd Stewart: https://twitter.com/Todd_Stew Dispatch: https://twitter.com/dispatch_me
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28 episodes
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Manage episode 176317239 series 1393299
Content provided by In The Know - A Customer Experience Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by In The Know - A Customer Experience Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
We have a special episode lined up for you today. Listen to our healthy roundtable discussion with Eli Rosen and Sam Crowell Richard. We’re discussing: - Why network managers are so valuable. - Why they’re bombarded with too much data. - How they affect customer experience. - How network managers can filter through the loud noise to find the right signals. As always grab a pen, grab some paper, and please enjoy this special In The Know round-table discussion with Eli Rosen and Sam Crowell Richard. Eli Rosen: https://twitter.com/erosen Sam Crowell Richard: https://twitter.com/SamCRichard Todd Stewart: https://twitter.com/Todd_Stew Dispatch: https://twitter.com/dispatch_me
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Similar to In The Know - A Dispatch Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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…
continue reading
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…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
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