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Summer Replay: Getting Customer Experience Right with Maureen Atebawone

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Manage episode 240133273 series 2292998
Content provided by Heritage Radio Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Heritage Radio Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Maureen Atebawone, a customer experience specialist, is the founder of Bawoni Consult. After studying in Ghana and Canada, respectively, she made the permanent move to Ghana in 2015 and decided to set up her consultancy to address the rampant lack of service quality in Ghana's hospitality industry.

With a focus on Food & Beverage and Lodging businesses within the hospitality industry, Bawoni Consult focuses primarily on providing operational consulting and resources to SMEs within the industry.

She spends her free time exploring Ghana's beaches, exploring wellness and self-care and working on her passion project, Mystery Diner Ghana - an online platform where consumers can anonymously review restaurants in Ghana.

Find Mystery Diner Gh & Bawoni Consult on Twitter, Instagram & Facebook

Follow Item 13 on Facebook , Instagram and Twitter

esSense 13 is on Facebook , Instagram and Twitter

Don’t forget to subscribe & leave us a review!
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Heard some unfamiliar words on the show? Here’s a quick guide!

Dumsor/dum sɔ : "off and on", is a popular Ghanaian term used to describe persistent, irregular and unpredictable electric power outages.

Yoruba : West African language, also ethnic group primarily found in Nigeria.

Waakye : Ghanaian dish of rice and black-eyed peas (beans), similar to Carribean rice and peas.

Naija : slang term for Nigeria

  continue reading

94 episodes

Artwork
iconShare
 
Manage episode 240133273 series 2292998
Content provided by Heritage Radio Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Heritage Radio Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Maureen Atebawone, a customer experience specialist, is the founder of Bawoni Consult. After studying in Ghana and Canada, respectively, she made the permanent move to Ghana in 2015 and decided to set up her consultancy to address the rampant lack of service quality in Ghana's hospitality industry.

With a focus on Food & Beverage and Lodging businesses within the hospitality industry, Bawoni Consult focuses primarily on providing operational consulting and resources to SMEs within the industry.

She spends her free time exploring Ghana's beaches, exploring wellness and self-care and working on her passion project, Mystery Diner Ghana - an online platform where consumers can anonymously review restaurants in Ghana.

Find Mystery Diner Gh & Bawoni Consult on Twitter, Instagram & Facebook

Follow Item 13 on Facebook , Instagram and Twitter

esSense 13 is on Facebook , Instagram and Twitter

Don’t forget to subscribe & leave us a review!
----

Heard some unfamiliar words on the show? Here’s a quick guide!

Dumsor/dum sɔ : "off and on", is a popular Ghanaian term used to describe persistent, irregular and unpredictable electric power outages.

Yoruba : West African language, also ethnic group primarily found in Nigeria.

Waakye : Ghanaian dish of rice and black-eyed peas (beans), similar to Carribean rice and peas.

Naija : slang term for Nigeria

  continue reading

94 episodes

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