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#387 IT Nation Secure 2024: πŸš€ Transforming MSP Services: Beyond Tickets with Bobby Jacobs

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Manage episode 422692634 series 2976974
Content provided by Joey Pinz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Pinz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

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Join Joey Pinz as he sits down with Bobby Jacobs to explore the dynamic world of MSPs at ConnectWise Secure. Bobby shares insights on delivering exceptional service without relying on traditional ticketing systems, emphasizing the importance of secure communication and the evolving landscape of end-user verification. The discussion delves into the value of vendor collaboration and peer groups in enhancing MSPs' service capabilities. Additionally, Bobby offers advice for early-stage vendors participating in the Pitch It program, highlighting the significance of attending all sessions and ensuring effective team participation.

πŸŽ™οΈ Top Highlights:

  1. Service Magic: Bobby advocates for eliminating ticket systems to enhance customer service.
  2. Secure Communication: Emphasizing chat and end-user verification as secure communication methods.
  3. Vendor Collaboration: The importance of vendor-peer group collaboration for better service insights.

πŸ“Œ Hashtags: #MSP #SecureCommunication #VendorCollaboration #PitchItProgram #ConnectWiseSecure

Meta Tag, Tags, Slug, and Focus Keyphrase:

Meta Tag: Enhance your MSP services with insights from Bobby Jacobs at ConnectWise Secure. Learn about secure communication, vendor collaboration, and more.

Tags: MSP, Secure Communication, Vendor Collaboration, ConnectWise Secure, Service Magic

Slug: transforming-msp-services-bobby-jacobs

Focus Keyphrase: MSP services enhancement

Join us for enlightening discussions that spark growth and exploration.

Hosted by Joey Pinz, this Discipline Conversations Podcast offers insights and inspiration.

🎧 Listen on Your Favorite Platforms:

🌐 Explore More:

🎡 Music by Tom Izzo: @wahlsinger https://tomizzomusic.com

πŸ’‘ Support the Podcast:

β€’ Subscribe: https://joeypinzconversations.com/subscribe/

β€’ Patreon: https://www.patreon.com/joeypinz

β€’ One-Time Payment: https://tinyurl.com/c6dx4hck

Subscribe, follow, and rate with 5 stars if you enjoy these conversations.

Connect with us across various platforms and do

Support the Show.

  continue reading

396 episodes

Artwork
iconShare
 
Manage episode 422692634 series 2976974
Content provided by Joey Pinz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Pinz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Send us a Text Message.

Join Joey Pinz as he sits down with Bobby Jacobs to explore the dynamic world of MSPs at ConnectWise Secure. Bobby shares insights on delivering exceptional service without relying on traditional ticketing systems, emphasizing the importance of secure communication and the evolving landscape of end-user verification. The discussion delves into the value of vendor collaboration and peer groups in enhancing MSPs' service capabilities. Additionally, Bobby offers advice for early-stage vendors participating in the Pitch It program, highlighting the significance of attending all sessions and ensuring effective team participation.

πŸŽ™οΈ Top Highlights:

  1. Service Magic: Bobby advocates for eliminating ticket systems to enhance customer service.
  2. Secure Communication: Emphasizing chat and end-user verification as secure communication methods.
  3. Vendor Collaboration: The importance of vendor-peer group collaboration for better service insights.

πŸ“Œ Hashtags: #MSP #SecureCommunication #VendorCollaboration #PitchItProgram #ConnectWiseSecure

Meta Tag, Tags, Slug, and Focus Keyphrase:

Meta Tag: Enhance your MSP services with insights from Bobby Jacobs at ConnectWise Secure. Learn about secure communication, vendor collaboration, and more.

Tags: MSP, Secure Communication, Vendor Collaboration, ConnectWise Secure, Service Magic

Slug: transforming-msp-services-bobby-jacobs

Focus Keyphrase: MSP services enhancement

Join us for enlightening discussions that spark growth and exploration.

Hosted by Joey Pinz, this Discipline Conversations Podcast offers insights and inspiration.

🎧 Listen on Your Favorite Platforms:

🌐 Explore More:

🎡 Music by Tom Izzo: @wahlsinger https://tomizzomusic.com

πŸ’‘ Support the Podcast:

β€’ Subscribe: https://joeypinzconversations.com/subscribe/

β€’ Patreon: https://www.patreon.com/joeypinz

β€’ One-Time Payment: https://tinyurl.com/c6dx4hck

Subscribe, follow, and rate with 5 stars if you enjoy these conversations.

Connect with us across various platforms and do

Support the Show.

  continue reading

396 episodes

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