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Ep. 017 - Create Emotional Connections with Your Customers with Shannon Roddy
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In this episode, we talk about the emotional side of customer service with long-time colleague, Shannon Roddy. We discuss customer service through the lens of some of the best companies in the world, like Zappos and Southwest Airlines. Shannon gives tips about how hiring the right staff with positive and empathetic attitudes can play a key role in connecting with your customers. Shannon is the founder of Marketplace Seller Courses, online courses, resources and tools for Brands selling on Amazon. Shannon has worked with over 85 brands, manufacturers and private labels to set up, optimize and launch their products on Amazon. The course was built on seven years of Amazon consulting knowledge that helped launch over 23 #1 New Releases, four #1 Best Sellers and 29 Amazon Choice products.
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Show notes: www.sellersmile.com/017
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