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Loyalty360 Loyalty Live | Laura Miller and Martha Cohen, Kobie
Manage episode 400799562 series 3272525
Mark Johnson, CEO of Loyalty360, spoke with Laura Miller, SVP of Strategic Services, and Martha Cohen, Vice President, Client Services at Kobie, about leveraging artificial intelligence (AI) to reduce pain points, breaking down organizational silos to build better programs, and challenges in customer loyalty.
Chapters
1. Loyalty360 Loyalty Live | Laura Miller and Martha Cohen, Kobie (00:00:00)
2. Trends and Metrics in Customer Loyalty (00:00:01)
3. AI and Customer Loyalty Mistakes (00:07:16)
4. Leveraging Data for Personalized Loyalty Programs (00:11:37)
5. Lightning Round (00:22:35)
6. Gratitude, Joy, and Reflection (00:26:24)
388 episodes
Manage episode 400799562 series 3272525
Mark Johnson, CEO of Loyalty360, spoke with Laura Miller, SVP of Strategic Services, and Martha Cohen, Vice President, Client Services at Kobie, about leveraging artificial intelligence (AI) to reduce pain points, breaking down organizational silos to build better programs, and challenges in customer loyalty.
Chapters
1. Loyalty360 Loyalty Live | Laura Miller and Martha Cohen, Kobie (00:00:00)
2. Trends and Metrics in Customer Loyalty (00:00:01)
3. AI and Customer Loyalty Mistakes (00:07:16)
4. Leveraging Data for Personalized Loyalty Programs (00:11:37)
5. Lightning Round (00:22:35)
6. Gratitude, Joy, and Reflection (00:26:24)
388 episodes
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