Artwork

Content provided by Michelle Ockers and Karen Moloney. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michelle Ockers and Karen Moloney or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

133: Sydney Trains Elevate Customer Service – Simon Jobson

51:29
 
Share
 

Manage episode 379982250 series 2336625
Content provided by Michelle Ockers and Karen Moloney. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michelle Ockers and Karen Moloney or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up ‘nudge’ mechanisms to support learning transfer.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/133/

Podcast information and more episodes: https://learninguncut.global/podcast/

  continue reading

234 episodes

Artwork
iconShare
 
Manage episode 379982250 series 2336625
Content provided by Michelle Ockers and Karen Moloney. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michelle Ockers and Karen Moloney or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Simon Jobson, the Director of Capability and Learning at Sydney Trains discusses their Elevate customer service training program for their operational workforce of over 2,000 people. The program was designed using an evidence-based approach that drew on insights from business data and employee focus groups. The digital learning program is problem-centred (rather than content oriented) and engaging, with a range of follow-up ‘nudge’ mechanisms to support learning transfer.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/133/

Podcast information and more episodes: https://learninguncut.global/podcast/

  continue reading

234 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide