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19: Mapping the Learner Journey – Tanya Lau

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Manage episode 226612969 series 2336625
Content provided by Michelle Ockers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michelle Ockers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Imagine the challenges of being a new bus driver and having to learn the routes through a busy city like Sydney. In Tanya Lau’s words “It’s very high pressure, and you've also got to deal with customers as well and learn everything there is to know about that job on the spot.” Transport New South Wales had been seeking solutions to alleviate the stress of route familiarisation on drivers and reduce the business impact. Tanya discusses how she adapted journey mapping from the product and service design domain, to create a visual narrative of the first 6-12 months of a driver’s experience.

Hosts: Michelle Ockers & Karen Moloney

Transcript and related resources: https://learninguncut.global/podcast/19/

Podcast information and more episodes: https://learninguncut.global/podcast/

  continue reading

239 episodes

Artwork
iconShare
 
Manage episode 226612969 series 2336625
Content provided by Michelle Ockers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michelle Ockers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Imagine the challenges of being a new bus driver and having to learn the routes through a busy city like Sydney. In Tanya Lau’s words “It’s very high pressure, and you've also got to deal with customers as well and learn everything there is to know about that job on the spot.” Transport New South Wales had been seeking solutions to alleviate the stress of route familiarisation on drivers and reduce the business impact. Tanya discusses how she adapted journey mapping from the product and service design domain, to create a visual narrative of the first 6-12 months of a driver’s experience.

Hosts: Michelle Ockers & Karen Moloney

Transcript and related resources: https://learninguncut.global/podcast/19/

Podcast information and more episodes: https://learninguncut.global/podcast/

  continue reading

239 episodes

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