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Loyalty Leaders Podcast: European Loyalty and the State of Elite Status
Manage episode 407484296 series 3563040
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In Episode #2 of the Loyalty Leaders podcast, we return to Zurich to revisit some exciting pan-European loyalty research and explore the business of elite frequent flyer status.
Segment One: Loyalty Summit CXM co-chair Iain Pringle sits down with Mando-Connect's Charlie Hills and YouGov's Nick Fishbourne to unveil new pan-European consumer loyalty research.
Segment Two: Loyalty Summit America's chair David Feldman explores the current state of airline elite frequent-flyer status with Loyalty Status Co's Mark Ross-Smith.
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