Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.
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1
Using Redemption Data to Drive Incremental Revenue
29:24
29:24
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29:24
In Episode 25, Loyalty Summit Global Chair David Feldman chats with Len Llaguno from Kyros about actuarial science and how loyalty program managers can use detailed redemption and member behavior data to drive incremental revenue and increase ROI from promotional campaigns.
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1
Gamification for Gen Z Members & Current Industry Challenges
29:25
29:25
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29:25
Loyalty Summit Global Chair David Feldman chats with with loyalty industry veteran Dave Andreadakis, Chief Growth Officer at BWM to talk about generational differences amongst loyalty program members, and some of the challenges facing loyalty program managers in 2024.
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1
Insights and Future Plans of Bilt Rewards
29:48
29:48
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29:48
Loyalty Summit Global Chair David Feldman sat down with Dave Canty, SVP and Head of Loyalty at Bilt Rewards to talk about Bilt’s expansion since launching only a couple of years ago, and what plans are on the horizon.
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1
Reflections on a Long Loyalty Career – Phil Hawkins
35:59
35:59
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35:59
Loyalty Summit Global Chair David Feldman chats with Phil Hawkins about Flybuys, coalition loyalty programs, and Phil’s insights learned from a long career in loyalty.
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In Episode 21, Loyalty Summit Global Chair David Feldman sat down with Troy Liu and Bart Welch from PointsYeah.com to discuss the reasons behind their development and launch of PointsYeah.com and how they are trying to solve the challenges of reward search.
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In Episode 20, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit in London with Nik Laming, Founder & CEO of Loyalty ConnectOS, and former Head of Loyalty at Cebu Pacific. Join David and Nik as they discuss member benefits, and the importance of recognizing elite members.…
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Driving the Future of Loyalty at Emirates Skywards
20:06
20:06
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20:06
In Episode 19, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit in London with Dr. Nejib Ben-Khedher who is the Divisional Senior Vice President of Emirates Skywards. Join them for a fascinating discussion covering the future of technology in loyalty programs, the competitive environment for Emirates Skywards, maintai…
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In Episode 18, Guest Host Nik Laming sat down at the recent Loyalty Summit in London with Ben Lipsey who is the Senior Vice President of Customer Loyalty and the Head of Flying Blue at Air France-KLM, to talk about loyalty trends and current developments at Flying Blue. In Part 2, Pekka Antila, Head of Loyalty at Finnair, chatted with Nik about loy…
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How AI is Coming of Age with Practical Day-to-Day Solutions for Loyalty Managers
18:32
18:32
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18:32
In Episode 17, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit CXM in Copenhagen with Stephen Barr who is the Senior Vice President of Data and Algorithms at Kognitiv. Stephen and David discussed AI, buzzwords, and practical applications for Loyalty Program Managers.
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How Virgin Australia Increased Corporate Travel Revenue from Competitor Qantas
39:34
39:34
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39:34
In Episode 15 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Phil Gunter and Keith Tan about Virgin Australia's re-launch of its Velocity Frequent Flyer Program in 2011 and how they acquired high-value frequent flyers from competitor Qantas with a game-changing status match campaign.…
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1
What are Photo Rewards? / Building Emotional Connections
31:08
31:08
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31:08
In Episode 15 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Zsuzsa Kecsmar, Co-Founder and Chief Strategy Officer – Antavo, about building emotional connections with program members. In Part 2, Simon Tavernier, Founder and CEO at Stampix, joined David at Loyalty Summit CXM in Copenhagen, to talk about photo re…
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Back-Story behind Loyalty Status Co/StatusMatch & Adapting Loyalty Strategies to Different Customer Segments
52:55
52:55
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52:55
In Episode 14 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Mark Ross-Smith, CEO – Loyalty Status Co, about the journey and backstory behind StatusMatch and Loyalty Status Co. In Part 2, Nicki Helfet, Global Loyalty Lead, Ralph Lauren, joined David at Loyalty Summit CXM in Copenhagen, to talk about adapting lo…
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Latest Loyalty Trends and Making Global Programs Relevant to Local Consumers
37:09
37:09
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37:09
In Episode 13 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman continues the conversation with Adam Posner, CEO – The Point of Loyalty and publisher of the annual For Love or Money loyalty research . Continuing the discussion from last week - David and Adam review the latest trends in loyalty research and explore whether lo…
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Is Loyalty Broken and Is Transactional Loyalty Dead?
47:03
47:03
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47:03
In Episode 12 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman is joined by Adam Posner, CEO – The Point of Loyalty and publisher of the annual For Love or Money loyalty research. In this first of a two-part interview - David and Adam discuss the latest trends in loyalty research and explore whether loyalty is broken; are b…
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Loyalty Leaders Podcast: Micro Redemptions and Alternative Loyalty Payments
44:17
44:17
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44:17
In Episode 11 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman sits down with Denis Hure from Reward the World to discuss micro redemptions and the importance of servicerecovery. In Part 2, David is joined by Jonathan Silver from Engage People to talk about Alternative LoyaltyPayments and driving both incremental revenue an…
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Loyalty Leaders Podcast: The Power of Customer Fandom
44:21
44:21
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44:21
In Episode 10 of the Loyalty Leaders Podcast, we discuss the growing importance of fandom in turning strong customer relationships into strategic business assets. Segment One: Rick Ferguson and Fanatics' VP of Loyalty Doug Glazer delve into the challenges and opportunities of building loyalty with sports fans, the importance of actioning customer d…
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Loyalty Leaders Podcast: Starbucks Odyssey and the Future of Loyalty 3.0
40:49
40:49
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40:49
The world of Web 3.0 was rocked this week by the news that Starbucks is shutting down their Web 3.0-based Odyssey program. To parse this news, David Feldman sat down with PaxEx's Seth Miller to discuss the news and the future of NFTs and Web 3.0 in loyalty.
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The Loyalty Leaders Podcast: Beyond Loyalty
46:48
46:48
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46:48
In this episode of the Loyalty Leaders Podcast, Rick Ferguson sits down for a live interview with Loyalty Summit Europe Chair Harald Deprosse, and we continue with Part 2 of our discussion about how technology will fuel the Loyalty Renaissance. Segment One: Rick Ferguson sits down with Loyalty Summit Europe chair Harald Deprosse for a Loyalty Livec…
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Loyalty Leaders Podcast: Exploring the Loyalty Renaissance
33:24
33:24
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33:24
In this episode of the Loyalty Leaders Podcast, we have a pair of two-part interviews with loyalty leaders recorded during the lead-up for our Loyalty Summit CXM Americas conference in Los Angeles this past November. Segment One: Rick Ferguson joins Loyalty Summit CXM co-chair Phil Rubin and Loyalty Juggernaut CEO Shyam Shah for a recap of Loyalty …
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Loyalty Leaders Podcast: Intelligent Loyalty and the Retail Renaissance
47:19
47:19
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47:19
In this episode of the Loyalty Leaders Podcast, we bring you a sneak preview of Loyalty Summit CXM Copenhagen and enjoy a warm conversation with a loyaltl leader recorded live at our Loyalty Summit CXM Americas event in Los Angeles. Segment One: Loyalty Summit VP Rick Ferguson delves deeply into the topic of Intelligent Loyalty with Summit co-chair…
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Loyalty Leaders Podcast: Mastering Status and Liability Management
44:28
44:28
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44:28
In Episode 5 of the Loyalty Leaders podcast, we explore two topics near and dear to the hearts of travel loyalty marketers: Status and Liability Management. Are the two topics perhaps intertwined? We’ll see. Segment One: Loyalty Summit Americas chair David Feldman sits down with Kyros CEO Len Laguno for a deep dive into loyalty program liability. S…
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Loyalty Leaders Podcast: The Power of Intelligent Loyalty
43:39
43:39
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43:39
In Episode 4 of the Loyalty Leaders podcast, we interview a pair of veteran loyalty marketers. Segment One: Loyalty Summit Americas chairperson David Feldman sits down with veteran loyalty marketer Ashley Hancock to discuss the organizational challenges of the loyalty marketer, the importance of leveraging loyalty data to build a business case for …
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Loyalty Leaders Podcast: The Future of Customer Data and Engagement
38:53
38:53
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38:53
In this week's episode: We travel to Zurich, Switzerland with Loyalty Summit's David Slavick for a pair of deep-dive discussions on customer data and engagement. Segment 1: David checks in with Kognitiv Chief Product Officer Anthony Winheiser to discuss the complexities of the omnichannel world, transforming disparate data sources into a single cus…
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Loyalty Leaders Podcast: European Loyalty and the State of Elite Status
43:15
43:15
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43:15
In Episode #2 of the Loyalty Leaders podcast, we return to Zurich to revisit some exciting pan-European loyalty research and explore the business of elite frequent flyer status. Segment One: Loyalty Summit CXM co-chair Iain Pringle sits down with Mando-Connect's Charlie Hills and YouGov's Nick Fishbourne to unveil new pan-European consumer loyalty …
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In this week's episode of the Loyalty Leader's Podcast, we catch up with a couple of sessions recorded during our recent Loyalty Summit CXM in Los Angeles. Segment 1: Wise Marketer CEO Bill Hanifin chats with veteran CBS News travel reporter Peter Greenberg to discuss the challenges faced by the Big Three US airlines as they attempt to maintain str…
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Podcast 1 - Loyalty Trends the Next 5 years and will Loyalty Enter the Metaverse?
24:52
24:52
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24:52
Welcome to the Loyalty Leaders Podcast - The meeting place for the brightest and most interesting minds in Loyalty. In today's episode, Iain Pringle speaks with Professor Cristina Ziliani on what loyalty trends we can expect in the next five years Phil Rubin speaks with Łukasz Sloniewski, head of R&D Loyalty & Marketing Solutions about how Loyalty …
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