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Experience Architecture - Ep. 7 - The Godfather of Loyalty Marketing

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Content provided by Presented by Capillary. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Presented by Capillary or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

A true titan of the airline industry, Bob Crandall was the boss of American Airlines from 1980 through the majority of the 1990s. His team launched the first ever loyalty program that programmatically tied your earnings to your ticket - it revolutionized air travel and brought modern loyalty marketing to the world.
Join Bill and Joe as they sit down with Bob and discuss early loyalty marketing and what it was like to launch the world's first frequent flyer program.

  continue reading

15 episodes

Artwork
iconShare
 
Manage episode 224714134 series 2381626
Content provided by Presented by Capillary. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Presented by Capillary or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

A true titan of the airline industry, Bob Crandall was the boss of American Airlines from 1980 through the majority of the 1990s. His team launched the first ever loyalty program that programmatically tied your earnings to your ticket - it revolutionized air travel and brought modern loyalty marketing to the world.
Join Bill and Joe as they sit down with Bob and discuss early loyalty marketing and what it was like to launch the world's first frequent flyer program.

  continue reading

15 episodes

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