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Rampant Referrals For MSPs - Part 4

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Manage episode 409494572 series 3496736
Content provided by Mike Knight - MKLINK. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mike Knight - MKLINK or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode, we continue exploring how Managed Service Providers (MSPs) hinder their referral flow by focusing on service-related issues. We discuss the tendency for MSPs to overestimate the uniqueness of their offerings and emphasise the need for continuous improvement.
We caution against prioritising product over service quality and stress the importance of tailoring services to meet diverse customer needs. We also debunk the notion that low prices equate to high value and highlight the risk of over-reliance on technology, neglecting the human element in service delivery.
Additionally, we examine the impact of third-party partners on overall service experience and explain the importance of monitoring their contributions diligently. Finally, we mention the need for creating "wow" moments to inspire clients to become advocates, which we will cover thoroughly in future episodes.
Tune in to discover how you can stop sabotaging your referrals and uncover strategies to gain a competitive advantage in the MSP landscape.

Mike Knight MBA FCIM Director, MKLINK Ltd

  continue reading

49 episodes

Artwork
iconShare
 
Manage episode 409494572 series 3496736
Content provided by Mike Knight - MKLINK. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mike Knight - MKLINK or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode, we continue exploring how Managed Service Providers (MSPs) hinder their referral flow by focusing on service-related issues. We discuss the tendency for MSPs to overestimate the uniqueness of their offerings and emphasise the need for continuous improvement.
We caution against prioritising product over service quality and stress the importance of tailoring services to meet diverse customer needs. We also debunk the notion that low prices equate to high value and highlight the risk of over-reliance on technology, neglecting the human element in service delivery.
Additionally, we examine the impact of third-party partners on overall service experience and explain the importance of monitoring their contributions diligently. Finally, we mention the need for creating "wow" moments to inspire clients to become advocates, which we will cover thoroughly in future episodes.
Tune in to discover how you can stop sabotaging your referrals and uncover strategies to gain a competitive advantage in the MSP landscape.

Mike Knight MBA FCIM Director, MKLINK Ltd

  continue reading

49 episodes

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