Ep. 31 "Rockstar Team Management" with Laura Hatch

Nobody Told Me That! with Teresa Duncan

5:00 Employee Ingredients List - What makes the ideal candidate?

8:00 Let’s focus on team building. How can they best work together?

14:58 Laura’s 2nd Book will be coming in about a year but let’s talk about her FIRST book - Step Away From the Drill

20:22 Laura talks about other resources for the Doctor to understand what the front office is doing

24:26 Laura gives insight into tracking retention, new patients are great but what about the ones you have?

30:31 What numbers should you be tracking?

38:13: Why outsourcing benefits and eligibility saves money for today’s offices. It’s different than it was even 5 years ago.

42:40 Brief chat about trends that are coming and what dentists and managers should look out for.

45:45 AADOM and why it’s a big part of our industry

48:29 Dental Spouses this part is for you!

Links from Today’s Show

Laura’s Book - https://amzn.to/2Ul9PJM

Teresa’s Book - http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)

Rachel’s Book - https://zrj88966.infusionsoft.app/app/orderForms/ROHBook?cookieUUID=d0d2dd4f-75de-4278-abd7-9f7c4173a3e0

Kevin’s Book - https://amzn.to/2Vu7pJ8

Rita’s Book - https://amzn.to/2EMRPmn

AADOM - www.dentalmanagers.com