Ep. 10 - Wrenches, Wit, and Wisdom on the Luxury Auto Service Frontline

On The Drive

Join me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation is a dose of grace and a good laugh.

Strap in for tales that meander through the unexpected perks of our trade – rubbing elbows with the high and mighty, and snagging invites to the kind of events that make friends envious. Hear how we leveraged the little-known concept of 'goodwill' to transform customer loyalty into an art form. Whether you're eyeing a career in the automotive service industry or just love a good story, we've got insights and anecdotes that'll rev your engines and maybe even inspire your next career move. So come along for the ride with the two Cindys, and let's have a hoot exploring the twists and turns of life in the service lane.

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Host:
Cindy Lawrence
713.299.2435
[e-mail]
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!

Co-Host:
Ann Griffith
561.346.1529
[e-mail]
Commercial | Residential | Construction
Worldwide Lending Since 1992
If You Need Money?… You NEED Ann!