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Ep. 30 - This Is My Customer!
Manage episode 442263672 series 3553775
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Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run as deep as the engine oil. With stories of friendly rivalries between advisors, surprise dream car deliveries, and heartwarming moments that make service more than just a transaction, Cindy sheds light on what truly drives customer satisfaction.
Get ready to laugh, relate, and maybe even rethink your next visit to the service department as Cindy reveals the secret sauce behind those unforgettable advisor-customer bonds. Whether it’s over a shared alma mater or navigating tricky repairs, Cindy shows how the right relationship can turn a mundane service appointment into a golden experience. Tune in and discover why, in the world of service drives, the phrase "That's my customer!" carries a whole lot of heart.
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Host:
Cindy Lawrence
713.299.2435
Cindy@OnTheDriveTraining.com
AtYourServcie-Drive.com
If You Need Fixed Ops Training…You Need Cindy!
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