Telephone Triage Nursing: the Role, the Benefits, and the Future

Once a Nurse, Always a Nurse

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Triage has been a part of healthcare for nearly as long as there have been disasters: man-made, as in war or accidents, or natural disasters. At some point someone said, With all these people hurt, dying or dead, we have to focus our limited care providers on the people MOST likely to survive. (I have a feeling, whatever caveman/woman, who came up with the idea, did not use those exact words!) And Triage continues every day, in every hospital, every city and country in the world. Today a phenomenal amount of the triage is done on the telephone. What does it look like? How has it changed since it began and why? How will this type of nursing change the future of healthcare in the USA and the world? Do you have experience with Telephone Triage Nursing? Join me with my guests: Celeste Knoff, Margaree Jordan-Amberg and Renee Walsh, all from HealthPartners in Bloomington, MN.

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