Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
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Brand Customer Care Tips
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Manage episode 150227967 series 79527
Content provided by Bernard Kelvin Clive. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bernard Kelvin Clive or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
7 Ways to Help a Complaining Customer into a Complimenting Customer Listen “To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. ” – Francois de La Rochefoucauld Respect “For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.” ~ John Mackey Trust “To keep a customer demands as much skill as to win one.” -American Proverb Reward “Customers may forget what you said but they’ll never forget how you made them feel. “ Deliver “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~ Donald Porter Irresistible offers “Here is a simple but powerful rule: always give people more than what they expect to get.” ~ Nelson Boswell Relationships “In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. “ ~ Doug Warner RESOURCES: Rebrand: The Ultimate Guide to Personal Branding Bernard Kelvin Clive Amazon books
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149 episodes
MP3•Episode home
Manage episode 150227967 series 79527
Content provided by Bernard Kelvin Clive. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Bernard Kelvin Clive or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
7 Ways to Help a Complaining Customer into a Complimenting Customer Listen “To listen closely and reply well is the highest perfection we are able to attain in the art of conversation. ” – Francois de La Rochefoucauld Respect “For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.” ~ John Mackey Trust “To keep a customer demands as much skill as to win one.” -American Proverb Reward “Customers may forget what you said but they’ll never forget how you made them feel. “ Deliver “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~ Donald Porter Irresistible offers “Here is a simple but powerful rule: always give people more than what they expect to get.” ~ Nelson Boswell Relationships “In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. “ ~ Doug Warner RESOURCES: Rebrand: The Ultimate Guide to Personal Branding Bernard Kelvin Clive Amazon books
…
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149 episodes
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