Episode 19 – Mercer Smith-Looper on Launching an Online Community

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mercer_smith-looper

It’s not often we get to hear about how an online community gets started. Mercer Smith-Looper, Customer Champion and Community Moderator at Wistia, gives us the inside scoop on how the Wistia Community came to be and what it’s like to do both support and community management at the same time.

Highlights:

Going from idea to launch
Building community
Support and community
Getting started with community

Show Notes:

32 episodes

#Business #Customer #Support #Service #Support Driven #Careers