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S3 E5 - Donna Knapp - Probable Cause versus Root Cause
Manage episode 411966838 series 3568163
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In this episode, Donna and I discuss what's wrong with the words Root Cause and Root Cause Analysis. Our original thoughts and the differences between the old and new meanings are discussed. Undoubtedly, Dr. Deming's words matter, and we try to figure out what he would have said.
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