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Giving Negative Feedback Without Destroying Morale
Manage episode 397406880 series 3538570
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Do you avoid giving negative feedback because you don't want to upset your employees? Do you ever worry they won't like you?
Youโll learn why itโs so hard to give negative feedback, what the consequences are for avoiding it, and a proven (Provan?) framework for delivering it in a way that gets results without sending the other person into a shame spiral or being wishy-washy.
Takeaways for You:
- Why the brain goes haywire in these situations
- Caring About Employees vs. Being Liked
- How to establish psychological safety
- The secret to framing your criticisms correctly
- Highlighting invisible consequences
OTHER LINKS MENTIONED IN THIS EPISODE:
Crucial Confrontations (now called Crucial Accountability) - - Patterson, Grenny, Maxfield, McMillan, and Switzler
Crucial Conversations - Patterson, Grenny, Maxfield, McMillan, and Switzler
Never Split the Difference (Also great on audiobook!) - Chris Voss
Feedback Framework - a quick reference sheet
NEW FREE RESOURCES
๐ The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
๐ The Focus Formula - How to make measurable progress on your CS Strategy every single day.
WORK WITH RACHEL:
๐ง๐ปโ๐ The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
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YouTube
WEBSITE
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