))
It's a Trap! (a.k.a. "My CEO LOVES Customer Success")
Manage episode 406217407 series 3538570
Content provided by Rachel Provan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rachel Provan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Are You Falling for This Common Misconception About Your CEO's Support for Customer Success?
Many customer success leaders believe their CEOs fully support customer success just because they say they do.
But what if this belief is based on a misunderstanding?
This episode dives into the dangers of assuming your CEO's initial enthusiasm equates to ongoing support and how this can lead to the unexpected loss of your CS department.
BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:
- How cognitive biases like hyperbolic discounting and ambiguity aversion can lead to underinvestment in customer success.
- Psychological tools to counteract those cognitive biases (including one that's ethically questionable)
- Practical strategies to continuously demonstrate the value of customer success to the C-suite and secure their buy-in.
Don't let assumptions derail your customer success efforts.
Tune in to learn how to ensure your CEO's support translates into real investment and long-term success.
Links:
Verified Outcomes Presentation - check out this slide in particular
Article on Ebitda
Linkedin Post on Article for context
Priming
NEW FREE RESOURCES
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
💎 The Focus Formula - How to make measurable progress on your CS Strategy every single day.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
24 episodes
Share
