Retail Retold podcast

#Business #DLC Management Corp

28:52

Retailers are facing a rapidly evolving landscape where consumer expectations, AI advancements, and social media platforms like TikTok are redefining engagement. It feels like the holiday shopping season just ended, but when do retailers start planning for the next one, and some retailers already behind the curve for this season? Joining us today is Carey Cockrum, Director of Consulting at Cella by Randstad Digital, where she helps major brands and marketing teams optimize their strategies with data-driven insights, AI-powered content creation, and cutting-edge retail marketing trends. With the holidays just around the corner, she’s here to share what’s next for retail marketing, campaign optimization, and how brands can stay ahead in a hyper-competitive space. ABOUT CAREY COCKRUM Carey has been a part of the Creative Agency space for nearly 30 years. She has served as Designer, Creative Director, Creative Operations Lead and Agency Lead in both internal and external agencies (big and small). Carey has worked directly with C-suite stakeholders to understand organizational strategies that inform effective creative solutions. She is a bit of a data nerd and loves demonstrating results. Brands she’s supported include Fruit of the Loom, Wendy’s and Humana. In her free time, she enjoys going back to her creative roots through painting and drawing. She also spends her time improving upon the house she lives in today in Southern, MI - inside and out. RESOURCES Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

Retail Retold

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The Retail Retold Podcast highlights community retailer stories from across the country and gives a behind-the-scenes perspective from business leaders in both retail and real estate industries. The show’s episodes contain valuable insights that help solve the needs of entrepreneurs and real estate pros. Each week our guests share stories of what worked, what didn’t, the ups and downs – giving the audience a critical set of tools needed for business success. Join host Chris Ressa and new guests weekly for amazing insights and thought-provoking stories. Brought to you by DLC Management Corp.

301 episodes

Retail Retold

updated 5 days ago

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301 episodes

#Business #DLC Management Corp

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Retail Retold

1
The deals that real estate legends are made of 36:09

5 days ago36:09

36:09

Guy Morris is a legend in the real estate business and in this episode, you will hear why. He started in advertising but quickly realized that real estate was where it was at for him. Guy shares with Chris Ressa his experiences in building a portfolio, the resilience of retail real estate post-COVID, and the current dynamics of the market in New York City. He emphasizes the importance of central business districts, the shift in tenant profiles, and the competitive landscape of real estate investment. The stories of some of Guy's deals are not to be missed. Exploring themes such as sale leasebacks, the impact of 9/11 on property values, and the strategic use of air rights. They reflect on the evolution of Floor Area Ratios (FAR) and its implications for future developments. The discussion also touches on nostalgia for iconic retailers like Toys R Us and the joy of giving $2 bills, highlighting the personal connections and stories behind these experiences. Takeaways Guy emphasizes the importance of central business districts in real estate investment. He prefers deals that allow for value enhancement rather than passive income. The retail real estate market has shown resilience post-COVID, contrary to initial fears and many markets have recovered from COVID-related challenges. The competitive landscape in New York remains strong, with more buyers than sellers. Interest rates and cap rates have both increased, affecting deal structures. Guy shares a unique deal experience where he acted as both broker and buyer. Sale leasebacks can provide low initial cash flow but future value. The impact of significant events like 9/11 can reshape real estate markets. Air rights can be a lucrative asset in urban development. FAR changes can lead to unexpected windfalls for property owners. Chris' three questions: Nostalgia for brands like Toys R Us reflects deeper connections to childhood. Retail experiences are evolving with consumer preferences. Creative financing strategies can enhance investment returns. The joy of giving can create meaningful connections with others. Long-term real estate investments can yield significant returns over time. Chapters 00:00 Introduction to Guy Morris and His Journey 03:11 Transitioning to Real Estate and Building a Portfolio 05:57 Current Business Model: Ownership vs. Brokerage 08:57 Types of Deals and Value Enhancement Strategies 11:59 Resilience of Retail Real Estate Post-COVID 14:52 Market Dynamics: Supply, Demand, and Tenant Changes 17:58 Current Landscape of Retail Real Estate in Metro New York 20:53 Competitive Landscape and Investment Trends 24:03 Unique Deal Experiences and Insights 27:47 Navigating Sale-Leasebacks and Financing Strategies 30:09 The Impact of 9/11 on Real Estate Transactions 32:13 Leveraging Air Rights for Profit 34:36 The Evolution of FAR and Its Implications 38:34 Reflections on Retail and Nostalgia 42:24 The Joy of Giving: $2 Bills and Their Significance…

Retail Retold

1
What's in Store? - What changes would improve CRE? 36:11

11 days ago36:11

36:11

Data transparency? Transaction timelines? In this episode of "What's In Store?" Chris Ressa and Karly Iacono discuss what they would love to see improve in CRE. Focusing on the need for data transparency, the inefficiencies in transaction timelines, and the complexity of documentation, they explore potential solutions and innovations that could enhance the industry's efficiency and effectiveness. Takeaways Data transparency is crucial for efficiency in commercial real estate. Transaction timelines are often unnecessarily long due to multiple approvals. Simplification of documentation can significantly improve transaction speed. Retailers are willing to share sales data if it aligns with their interests. The industry needs to adopt clearer and more straightforward agreements. Foot traffic data is not always reliable for sales attribution. The complexity of leases can lead to confusion and delays. Standardizing building measurements could streamline due diligence processes. Blockchain technology could revolutionize property records and transactions. The industry is evolving, and there is hope for addressing these challenges. Chapters 00:00 Introduction to Industry Challenges 01:18 The Need for Data Transparency 12:21 Transaction Timelines and Efficiency 22:37 Simplification of Documentation 30:47 Future Innovations in Real Estate…

Retail Retold

1
Anchoring success 19:48

19 days ago19:48

19:48

If it's happening in CRE in Ohio, Tori Nook is all over it. But her journey to starting her brokerage, Anchor Retail, was definitely unexpected. In this episode of Retail Retold, Chris Ressa and Tori talk about the current state of the retail landscape and the unique characteristics of the Ohio market, where DLC now has four open-air shopping centers. She highlights the challenges and opportunities in retail real estate, including the impact of construction delays and the emergence of new retail concepts. Tori also shares insights on her recent work with Academy Sports and the evolving dynamics of tenant representation. Takeaways Tori Nook has been in the retail real estate business since 1999. Anchor Retail specializes in retail brokerage and property management. The journey to starting Anchor Retail was unexpected and driven by circumstances. Tori emphasizes the importance of having a good team to manage operations. The retail landscape has changed significantly since 2021, with fewer new constructions. Ohio is a strong market for retail due to its spending power and demographics. Retailers often enter Ohio through the three C's: Cleveland, Columbus, and Cincinnati. Academy Sports is a significant new tenant in Ohio, marking a fresh entry since 2012. The deal-making process has become longer and more complex due to various factors. AI may play a role in streamlining the waiver process in real estate. Chapters 00:00 Introduction to Tori Nook and Anchor Retail 02:00 The Journey of Starting Anchor Retail 06:40 Balancing Business Management and Deal-Making 08:54 Current Trends in Retail Real Estate 11:52 Ohio as a Retail Market 17:11 Exciting New Retail Developments in Ohio…

Retail Retold

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The 3 things you didn't know about foot traffic 16:08

25 days ago16:08

16:08

What do you think you know about measuring foot traffic? In this episode of Retail Retold, Chris Ressa and Carla Henson, Vice President of Solutions at MRI Software discuss the evolution of foot traffic analytics, the integration of AI in retail, and how data can optimize customer experiences. Carla shares insights on the potential of visual AI in understanding consumer behavior and the importance of capturing accurate data for better decision-making in retail and office spaces. Takeaways Carla Henson is the Vice President of Solutions at MRI Software, focusing on strategy and go-to-market initiatives. MRI Software is known for property management and supports clients across various segments, including residential and commercial real estate. AI is increasingly being integrated into personal and professional lives, enhancing productivity and decision-making. Visual AI technology allows for detailed foot traffic analysis, linking to existing security cameras to track customer behavior. Understanding foot traffic is crucial for retailers to optimize marketing strategies and improve customer experiences. Capture rates are essential metrics for retailers to measure the effectiveness of their storefronts and marketing efforts. Data-driven insights can reveal discrepancies in perceived versus actual customer demographics. The evolution of technology has shifted expectations from personal to professional environments, impacting how businesses adopt new tools. AI has been in development since the 1950s, but its accessibility and application in retail are relatively new. The future of data analytics in retail and office spaces holds significant potential for optimizing space usage and enhancing customer engagement. Chapters 00:00 Introduction to MRI Software and Carla Henson 07:25 The Role of AI in Retail and Personal Life 10:58 Understanding Foot Traffic: Potential, Performance, and Optimization 17:09 The Future of Data in Retail and Office Spaces…

Retail Retold

1
Retail Retold Replay - Stuck-ey'd on a roadside icon 38:45

5 weeks ago38:45

38:45

What does it take to revive a retail brand? And, have you heard the most incredible grassroots approach to site selection? In this episode of Retail Retold, host Chris Ressa speaks with Stephanie Stuckey, CEO of Stuckey's, about her journey and the rich history of the iconic roadside retailer from its 1937 to its peak during the Great American Road Trip era. She discusses her plans for expansion, the importance of branding and marketing, and the unique roadside experience that Stuckey's offers. The conversation highlights the challenges and opportunities in the retail landscape, emphasizing the nostalgic connection that customers have with the brand. This episode was initially released on September 10, 2020. Takeaways Stephanie Stuckey invested her life savings to buy Stuckey's. Stuckey's has a rich history aligned with America's road trip culture. The brand is focusing on standalone stores to enhance its identity. Marketing and branding are top priorities for Stuckey's moving forward. Stuckey's offers a unique product line that differentiates it from convenience stores. Customer feedback is taken seriously, with Stephanie personally responding to reviews. The company is exploring franchise expansion while maintaining brand integrity. Nostalgia plays a significant role in Stuckey's appeal to customers. The original design elements of Stuckey's stores are being preserved in new builds. Stephanie aims to revive the great American road trip experience. Chapters 00:00 Introduction to Stuckey's and Stephanie Stuckey 04:54 The Evolution of Stuckey's: A Family Legacy 10:43 Reviving the Brand: Marketing and Expansion Plans 16:12 The Roadside Retail Experience: Differentiation and Nostalgia 24:02 Future Vision: Store Design and Growth Strategy 32:58 Retail Wisdom: Insights and Advice…

Retail Retold

1
What's in Store: What are the impacts of privatization in retail? 39:01

6 weeks ago39:01

39:01

Will Chris and Karly agree on the impacts of privatization on retail? In this episode, Chris Ressa and Karly Iacono focus on significant deals such as Walgreens' privatization by Sycamore Partners, Nordstrom's strategic move to go private, and Blackstone's acquisition of ROIC. What are the implications of these changes for investors? Plus, they recap the highlights of ICSC OAC from earlier this month. Takeaways were the changing role of AI in retail and the overall sentiment in the industry. Takeaways The retail real estate market remains positive despite volatility. AI is becoming increasingly integrated into retail operations. Privatization can offer retailers flexibility and strategic growth opportunities. Investors need to consider the implications of ownership changes on loan covenants. Walgreens' privatization raises questions about future store closures. Nordstrom's move to go private reflects confidence in long-term growth. Blackstone's acquisition of ROIC signals bullishness in retail real estate. The trend of consolidation among public REITs continues. Retailers are exploring innovative ways to grow through acquisitions and assignments. The importance of understanding the real estate implications in privatization deals. Chapters 00:00 Key Takeaways from ICSE OAC Conference 05:53 The Impact of AI on Retail 09:11 Understanding Retailers Going Private 12:01 Financial Flexibility and Strategic Growth 14:53 Real Estate Investor Perspectives on Ownership Changes 17:57 Case Study: Walgreens and Sycamore Partners 24:06 Case Study: Nordstrom's Strategic Move 29:53 Case Study: ROIC and Blackstone's Acquisition…

Retail Retold

1
Positraction in real estate and the tire business 25:39

7 weeks ago25:39

25:39

Have you ever thought about real estate beneath the stores where you shop? Evan Mouhalis does, and he does it well. In this conversation, Chris Ressa and Evan, a real estate entrepreneur and managing partner of Mahalas Capital Management, discuss Evan's journey from commercial real estate finance to developing retail properties and venturing into the tire business. The conversation covers various aspects of real estate development strategies, market challenges, tenant relationships, and insights into operating a tire business. Evan shares his experiences, lessons learned, and future plans, emphasizing the importance of adaptability and strategic decision-making in a changing market. What you'll hear: How Evan's career in commercial real estate finance helped develop his primary focus on retail development, particularly single-tenant net lease assets. Why he prefers to enter deals with tenants already in place to minimize risk. How he has developed properties for notable tenants like Chipotle and Sprouts. He has thoughts on the current market challenges of high costs and compressed spreads. The importance of transparency with tenants during negotiations. How the tire business was his path to gain control over his expansion plans. The importance of marketing in the success of his tire business. Why owning the real estate for his tire stores is a long-term play. What Evan thinks the future holds many opportunities despite market uncertainties. 00:00 Introduction to Evan Mahalas and his journey 02:59 Real estate development strategies 06:09 Navigating market challenges and tenant relationships 08:50 Venturing into the tire business 11:53 Insights on operating a tire business 14:58 Marketing and customer engagement in the tire industry 18:03 Future plans and market predictions…

Retail Retold

1
Sweet secrets behind It'Sugar's explosive growth 24:41

8 weeks ago24:41

24:41

It'Sugar is more than just a candy store. It's an immersive experience. In this episode of Retail Retold, Chris Ressa interviews Jonathan Schwartz , the Vice President of It'Sugar. Jonathan shares his journey in real estate, detailing his experiences from corporate real estate to leading the real estate department at It's Sugar. He discusses the unique positioning of It's Sugar as more than just a candy store, focusing on immersive experiences and growth in various retail formats. Jonathan also provides insights into market trends, the success of flagship stores, and the company's innovative approach to product offerings. Takeaways It'Sugar focuses on creating immersive retail experiences. The company has grown from 85 to 125 locations since acquisition. Retail vacancies are at an all-time low, impacting market dynamics. It's Sugar is exploring opportunities in airports for future growth. The flagship store concept blends retail with entertainment. Unique product offerings differentiate It's Sugar from competitors. The company prioritizes locations with high foot traffic and dwell time. All flagship stores are profitable, contributing to brand visibility. It's Sugar aims to expand its footprint with smaller store formats. Chapters 00:00 Introduction to Jonathan Schwartz and It's Sugar 02:31 Jonathan's Journey in Real Estate 05:56 The Evolution of It's Sugar 09:34 Market Insights and Growth Opportunities 12:47 Unique Store Concepts and Experiences 19:00 Flagship Store Success Stories…

Retail Retold

1
Retail Retold Replay - Growth fueled by caffeine 33:13

9 weeks ago33:13

33:13

In this episode of Retail Retold, host Chris Ressa speaks with Aaron Harris , Vice President of Real Estate and Construction for Dutch Bros Coffee. They discuss the unique drive-thru experience at Dutch Bros, the company's rapid expansion plans, and how they navigated the challenges of the pandemic. Aaron shares insights on the Albuquerque store's opening, the importance of market knowledge, and the lessons learned throughout his career in retail real estate. Takeaways Dutch Bros Coffee operates 415 locations, all run by operating partners. The drive-thru model creates a unique guest experience focused on personal connection. Dutch Bros has never closed a store, showcasing strong operational success. The company is expanding into new markets, including Texas and Oklahoma. During the pandemic, Dutch Bros leaned into growth rather than retreating. The Albuquerque store opened with significant community excitement and support. Data analytics play a crucial role in site selection for new stores. The importance of persistence in securing desired retail locations is emphasized. Dutch Bros aims to treat every customer equally, regardless of their purchase size. The conversation highlights the evolving consumer behavior in the food and beverage sector. Chapters 00:00 Introduction to Retail Retold 00:57 Meet Aaron Harris and Dutch Bros Coffee 04:05 The Unique Drive-Thru Experience 08:11 Expansion Plans and Market Insights 12:05 Navigating the Pandemic and Consumer Behavior 16:05 The Story Behind the Albuquerque Store 25:10 Lessons Learned and Retail Wisdom…

Retail Retold

1
"What's in Store?" - The retailers surprising us right now 30:39

10 weeks ago30:39

30:39

Can two retail real estate thought leaders really pick five "favorite" retailers? It's like picking a favorite kid! In this episode of 'What's in Store,' hosts Chris Ressa and Karly Iacono do pick some favorites, spotlighting innovative retailers across various categories. They explore the performance of general merchandisers, grocery stores, soft goods, specialty retailers, hard goods, and food and beverage businesses, highlighting their growth strategies and consumer appeal. The conversation emphasizes the importance of innovation, market adaptation, and delivering value to consumers in today's competitive landscape. Takeaways Walmart continues to innovate with drone deliveries and cashier-less stores. Trader Joe's focuses on thoughtful growth and a positive shopping experience. TJX is thriving despite challenges in the home goods sector. Boot Barn capitalizes on the outdoor lifestyle trend and country music popularity. Tractor Supply is expanding its appeal to suburban and urban consumers. Home Depot is actively redeveloping obsolete malls for new store locations. Sherwin-Williams is outperforming competitors with strong financials and a clear brand. Wingstop's unique franchise model has led to significant growth and market expansion. Texas Roadhouse offers a family-friendly dining experience at an affordable price. Value-oriented retailers are thriving in the current market. Chapters 00:00 Introduction to Retail and Real Estate Trends 01:51 Spotlighting Innovative Retailers 06:04 General Merchandisers and Grocery Insights 12:03 Soft Goods Retailers and Their Growth 15:59 Specialty Retailers Making Waves 19:58 Hard Goods Retailers and Market Adaptation 23:48 Food and Beverage Retail Trends 29:56 Conclusion and Key Takeaways…

Retail Retold

1
Setting the stage for retail construction success 16:50

11 weeks ago16:50

16:50

In this episode of Retail Retold, host Chris Ressa speaks with Peyton Thomas , Vice President of Construction at Renovo Construction . They discuss Peyton's unique journey from a career in acting to construction, the innovative approaches Renovo takes in the general contracting industry, and the challenges faced during the construction of a Dick's Sporting Goods store in Ithaca, New York. The conversation highlights the importance of partnerships in the industry and how Renovo aims to build strong relationships with clients and tenants. Takeaways Renovo focuses on providing a professional approach to contracting. The company aims to align with landlords' and tenants' goals. Creative problem-solving is essential in construction projects. Weather conditions can significantly impact construction schedules. Design changes can complicate project timelines. Team communication is crucial during construction challenges. Building relationships with clients is a priority for Renovo. Trust is fundamental in contractor-client relationships. Renovo's experience enhances its partnership with DLC. Chapters 00:00 Introduction to Peyton Thomas and Renovo 02:58 Peyton's journey from acting to construction 05:57 Understanding Renovo's unique position in the market 09:07 Building two projects at once - Dick's Sporting Goods in Ithaca, NY 12:05 Navigating the challenges of changing designs and personnel 15:01 Future growth is built by building partnerships…

Retail Retold

1
Is bankruptcy a bad thing? 23:48

12 weeks ago23:48

23:48

In this episode of Retail Retold, host Chris Ressa speaks with bankruptcy counsel Scott Fleischer , partner at Barclay Damon , about the intricacies of retail bankruptcies, focusing on the Chuck E. Cheese case during the COVID-19 pandemic. They discuss the unique challenges faced by retailers, the role of landlords, and the impact of lender support in bankruptcy outcomes. The conversation also touches on the contrasting experiences of Chuck E. Cheese and Container Store in their respective bankruptcy proceedings, highlighting lessons learned and the evolving landscape of retail bankruptcy. Takeaways The Chuck E. Cheese bankruptcy case was notable for its timing during COVID-19. A unique provision in the bankruptcy code allowed for rent delays. Landlords were able to secure insurance requirements during bankruptcy. The judge's decision favored landlords in the Chuck E. Cheese case. Lender support is crucial for a successful reorganization in bankruptcy. Container Store's bankruptcy was a pre-packaged restructuring. Retail bankruptcies can present opportunities for landlords. Misconceptions exist about the causes of retail bankruptcies. Bankruptcies can lead to significant changes in retail real estate. Chapters 00:00 Introduction to Bankruptcy and Retail 01:36The Chuck E. Cheese Bankruptcy Case 05:14Navigating Rent Delays and Abatement 10:09The Role of Lenders in Bankruptcy 12:39Comparing Chuck E. Cheese and Container Store 18:50Lessons Learned from Retail Bankruptcies…

Retail Retold

1
Customer experience and a killer business plan – a robust blend 16:03

13 weeks ago16:03

16:03

In this episode of Retail Retold, host Chris Ressa and Travis Farren, Vice President of Leasing at DLC are feeling the vibes of a unique coffee shop that opened at La Frontera Village, just outside of Austin, TX. Putting the customer experience at the center of the shop, the owner was executing on a robust business plan that has set him up for success. With over 20 years in the industry, Travis shares his experience with the dynamic changes in retail leasing over the past five years, the impact of COVID-19, and the innovative retail concepts and trends that are emerging in the market.…

Retail Retold

1
Retail...Stat! Relationships and the future of retail 19:13

14 weeks ago19:13

19:13

This week, host Chris Ressa interviews Josh Suffin, president of RetailStat (formerly CreditIntel), about the evolution of the company, the importance of relationships in retail real estate, and insights into the current state of the industry. Josh shares his journey in the retail sector - he started part time at RetailStat at the age of 15! - the significance of understanding client needs, and the future of PropTech. The discussion also touches on the challenges and opportunities within retail real estate, emphasizing the need for strong merchandising and customer understanding. Takeaways RetailStat has evolved significantly, expanding its client base and product offerings. Building relationships is crucial in the retail real estate sector. Understanding client needs quickly can drive business growth. Mentorship played a key role in Josh's career development. The retail industry is seeing a shift towards PropTech solutions. Retail real estate is slower to adopt new technologies compared to other sectors. Successful retailers understand their customers and adapt to their needs. Merchandising and product selection are critical for retail success. The future of retail real estate looks promising with new technologies and strategies. Chapters 00:00 Introduction to Retail Stat and Josh Suffin 02:49 Growth and Evolution of Retail Stat 06:08 The Importance of Relationships in Retail Real Estate 09:02 Navigating the Retail Real Estate Landscape 11:56 Advice for Future Generations in Retail Real Estate 14:55 The State of PropTech and Its Future 17:47 Current Trends in Retail Real Estate 21:00 Conclusion and Reflections on the Industry…

Retail Retold

1
What's in Store? - Value in vogue and voracity in fitness trends 42:24

15 weeks ago42:24