The Behavioral View Episode 3.4: Quality Services and Organizational Culture with Maraca Learning

The Behavioral View

In this episode, Maraca Learning's Robbie El Fattal and Nicole McMillan join the panel to talk about quality services and organizational culture. In this wide-ranging discussion, the group connects the dots between creating and maintaining an organizational culture that enables the creation of happy staff and satisfied customers.

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Show Notes

References and Resources

Callahan, J. L. (2012). Seven characteristics of ethical leadership. Journal of Leadership, Accountability and Ethics, 9(2), 12-19.

Cameron, K. (2016). Radical candor: Be a kick-ass boss without losing your humanity. St. Martin's Press.

Cameron, K., & Quinn, R. (2006). Diagnosing and changing organizational culture: Based on the competing values framework. John Wiley & Sons.

Climb Program. (n.d.). Maraca. Retrieved April 14, 2023, from https://www.maraca.com/climb/

El Fattal, R. (2022, January 20). Finding your organization's North Star: Integrating rhythms of compassionate collaboration [Blog post]. Maraca Learning. https://www.maracalearning.com/post/finding-your-organization-s-north-star-integrating-rhythms-of-compassionate-collaboration

Foxx, R. M. (1993). The behavior artist: A new look at behavior modification. New York: Irvington Publishers.

Novak, D. C., & Dixon, K. S. (2011). The Jefferson Scale of Empathy: A preliminary psychometric analysis and group comparisons in Korean physicians. Medical Teacher, 33(8), e417-e421.

Paul, A. M. (2021). The extended mind: The power of thinking outside the brain. Houghton Mifflin Harcourt.

Silbaugh, B. C., Conners, J., & Paul, E. A. (2022). Using a behavioral skills training package to teach self-advocacy skills to adolescents with intellectual and developmental disabilities. Behavior Analysis in Practice, 15(1), 7-15. https://doi.org/10.1007/s40617-021-00650-7