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Virgin Voyages President & CEO Tom McAlpin asks: Do you know the gap in your customers’ experience that they are missing?

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Manage episode 363567142 series 3002390
Content provided by Don Yaeger. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Don Yaeger or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Ep. 146: Wrestling shaped this founding member of the Disney Cruise Line who rose to President. When I first met Tom, he handed me the coolest business card I had ever seen. He was the chief executive of a 1-ship cruise line called The World. The business card he handed me let me know I was talking the President of The World.

Today as CEO of Virgin Voyages, he leads a world-class team in all elements of ship design, sailor experience, construction, crew, safety, operations and service delivery.

Our BONUS RESOURCE for this episode includes fill-in-the-blank notes and reflection questions. Click here to download the bonus resource.

If these lessons resonated with you, connect with me and my team at maxwellleadership.com/don and together we can next-level your company culture!

Special thanks to Davd Beira and Ethan Salzberg for making this episode possible.

  continue reading

191 episodes

Artwork
iconShare
 
Manage episode 363567142 series 3002390
Content provided by Don Yaeger. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Don Yaeger or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Ep. 146: Wrestling shaped this founding member of the Disney Cruise Line who rose to President. When I first met Tom, he handed me the coolest business card I had ever seen. He was the chief executive of a 1-ship cruise line called The World. The business card he handed me let me know I was talking the President of The World.

Today as CEO of Virgin Voyages, he leads a world-class team in all elements of ship design, sailor experience, construction, crew, safety, operations and service delivery.

Our BONUS RESOURCE for this episode includes fill-in-the-blank notes and reflection questions. Click here to download the bonus resource.

If these lessons resonated with you, connect with me and my team at maxwellleadership.com/don and together we can next-level your company culture!

Special thanks to Davd Beira and Ethan Salzberg for making this episode possible.

  continue reading

191 episodes

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