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Salesforce Transformation: Chatbots, Credit Unions, & Change Management
Manage episode 375169253 series 3473502
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Get ready to be blown away by our engaging conversation with Chris Trivers, a seasoned leader in the Banking and Credit Union world, who's been riding the Salesforce wave for an impressive 15 years. Discover the evolution of digital transformation and Salesforce from his perspective, while he shares lessons learned about the critical role of change management and getting buy-in plays in successful Salesforce implementations.
Our conversation takes an intriguing turn as Chris sheds light on the influence of the current economic scenario on bank & credit union digital agendas. He shares how Salesforce and AI tools such as chatbots and machine learning, are the driving forces enabling organizations to swiftly pivot and deliver value.
Later, in Quick Takes we discuss Salesforce’s investment in Hugging Face, the latest in return to work & office trends, and a VERY VERY special Dreamforce announcement.
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